Information Technology Services

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Recently updated Information Technology Services articles

• Technology Procurement Standards

  • updated Sep 13, 2021
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• voicemail - voicemail to email at Fredonia

  • updated Sep 09, 2021
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• Science Ctr 105

  • updated Sep 09, 2021
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• Williams Center S204ABC

  • updated Sep 03, 2021
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• Learning Spaces

  • updated Sep 03, 2021
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• Know Your Fredonia ID - FAQ

  • updated Sep 02, 2021
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• Emeritus eServices FAQ

  • updated Sep 01, 2021
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• Williams Center Multipurpose Room (MPR)

  • updated Aug 30, 2021
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• voicemail - changing or creating your voicemail greeting at Fredonia

  • updated Aug 30, 2021
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• voicemail - recording your name for voicemail at Fredonia

  • updated Aug 30, 2021
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• voicemail - Accessing the voicemail at Fredonia

  • updated Aug 30, 2021
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• Turning Technologies: Adding Students to a Course and Clicker Registration

  • updated Aug 30, 2021
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• Technology Procurement Process

  • updated Aug 25, 2021
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• Mason 3140

  • updated Aug 25, 2021
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• Mason 2140

  • updated Aug 25, 2021
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Information Technology Services Content

• Enterprise Data Services
  • Banner 9 - Authentication Issue Troubleshooting
  • Banner 9 - FAQ
  • Banner 9 - Menu Not Responding / Search Not Working
  • Scantron (OMR) Processing
• Enterprise Information Services
  • Digital Measures Activity Insight
    • Customize Your CV With Activity Insight
    • How Do I Run Reports In Digital Measures Activity Insight
    • Logging on to Digital Measures Activity Insight
    • How Do I Update Digital Measures Activity Insight for Faculty Web Profiles
    • How Do I Update My Picture On My Faculty Web Profile?
    • How Can I Display My Credentials After My Name On My Faculty Web Profile?
    • New System Navigation In Digital Measures Activity Insight
    • How Do I Indicate What Programs I Have Taught Classes In?
    • How Do I Import My Publications Into Digital Measures?
    • How Do I Import My CV Into Digital Measures
  • Enterprise Information Services How-to articles
  • Argos Enterprise Reporting
    • Argos Hands-On Lab Time
    • How To Access Argos
    • How To Access Cool Query Data Using Argos
    • Public Queries in the Argos CQ Interface Tool
• Enterprise Infrastructure Services
• Enterprise Reporting and Development
• ITS Service Catalog
  • Active ITS Service Catalog Entries
    • Active Directory SC
    • Activity Insight Digital Measures (Digital Measures) SC
    • Adirondack (login issues) SC
    • Adirondack SC
    • Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC
    • Albany Print Queue Management Service SC
    • Answers (Confluence) SC
    • APC Systems SC
    • Application Development SC
    • Application Express SC
    • Authentication Services SC
    • Banner Student Information System (SIS) Service SC
    • Blackboard Collaborate Ultra SC (Service to be retired in May 17th, 2021)
    • Campus Access Control Services SC
    • Campus Access Control Systems Administration SC
    • Change of Status (COS) SC
    • Cisco Prime Enterprise (Prime) SC
    • Client Remediation Service SC
    • Compromised Account Management SC
    • Desktop Software Patching SC
    • Duo Security Multi-factor Authentication (MFA) SC
    • Efficient IP SC
    • Email Gateway Administration SC
    • EMS - Administration SC
    • Enterprise Password Manager Administration SC
    • eServices Provisioning SC
    • Special Event Support SC
    • File and Device Encryption SC
    • Fredonia Radio Systems Technical Services SC
    • Google Apps for Education SC
    • IIS Administration SC
    • Integration SC
    • Internet Service Connectivity Support SC
    • Interview Exchange SC
    • ITS Service Center Equipment Checkout SC
    • JAMF Casper (Casper) SC
    • Lansweeper SC
    • L-Soft LISTSERV® SC
    • Lynda.com (usage and training) SC
    • Lynda (authentication) SC
    • Maintimizer SC
    • Microsoft Licensing SC
    • Microsoft Systems Center Configuration Manager (SCCM) SC
    • Network Access: Non-NYS Owned Hosts SC
    • OnBase Enterprise Document Management System SC
    • OnCourse SC
    • Panopto SC
    • PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC
    • Personal Computing Device Repair SC
    • Printer Support SC
    • Programming/Technical/Banner Support SC
    • Reed Library Printer Service SC
    • Report Writing SC
    • Residence Life and University Police University Owned Computing Hardware Support SC
    • Residence Life and University Police University Owned Computing Software Support SC
    • Residence Life and University Police University Owned Printer Support SC
    • Residence Life Multi-media Equipment Reservation & Checkout SC
    • Residence Life Smart Classrooms SC
    • Residence Life Webforms SC
    • Routine Processing (Scheduled RunJob) SC
    • Secure FTP Software - VanDyke SC
    • Security Camera Management Systems Administration SC
    • Server Management SC
    • Shared Disk Resources SC
    • Shared Storage (Fredshare) SC
    • Shavlik SC
    • Learning Spaces Multimedia Equipment Installation and Support SC
    • Sound Services Equipment Repair SC
    • Splunk SC
    • SQL Administration SC
    • SQL Development SC
    • SSL Certificate Administration SC
    • SSL Certificate Management SC
    • Student Printing Service SC
    • Test Scoring (Scantron) Service SC
    • Third Party Authentication Services SC
    • Thompson Television Studio Support SC (Retired Service)
    • Time and Attendance SC
    • Tracker (Jira Service Desk) SC
    • Turning Technologies Student Response Systems SC
    • Turnitin SC
    • Tutor Trac - Load Data For Courses and Students SC
    • University Owned Computing Hardware Support SC
    • University Owned Computing Software Support SC
    • Veeam Backup SC
    • Video Conferencing SC
    • VSphere - Create VM SC
    • Vulnerability Management Service SC
    • Webforms SC
    • WeComply SC
    • WhatsupGold SC
    • Wi-Fi Wireless Service SC
    • Wired and Fiber Optics Networking SC
    • WNYF Television Support SC (Retired Service)
    • Your Connection - Targeted Message SC
    • Zoom SC
  • Retired ITS Service Catalog Entries
    • Academic Event Recordings SC (Retired Service)
    • BMC Footprints (FredQuest) SC (Retired Service)
    • Ensemble Video SC (Retired Service)
    • Graphic Services for Instructional Materials SC (Retired Service)
    • Office 365 Password Resets SC
  • Service Catalog Glossary of Terms
• Networking
  • FREDsecure - Android directions
  • Getting started with the Fredonia Virtual Private Network (VPN) Services
    • How to setup the Web VPN Service for Windows 8.1, Windows 10, Windows Server 2012, and Windows Server 2016
    • How to setup the Client VPN Service for Mac OS X
    • How to setup the Client VPN Service for Windows 10
    • How to setup the Client VPN Service for Android
    • How to setup the Client VPN Service for iOS
  • Short Term Wireless Networks on Campus
  • Voice over IP phone service (VoIP)
    • VoIP phone usage FAQ's
      • VVX 450 VoIP phone quick start guide
      • voicemail - Accessing the voicemail at Fredonia
      • voicemail - recording your name for voicemail at Fredonia
      • voicemail - changing or creating your voicemail greeting at Fredonia
      • How to forward your VoIP office phone
      • How to change your VoIP phone ring to silent or choose another ring type
      • How to Check Your Call History
      • How to Reboot Your VoIP Phone
      • Polycom VVX 450 Business IP Phone features
      • VVX 450 VoIP phone detailed user guide
      • Long distance phone call locations and information
      • voicemail - voicemail to email at Fredonia
    • VoIP video tutorials
      • How do I forward my phone?
      • How do I transfer a phone call?
    • VoIP project information
      • VoIP at Fredonia
      • Phone Glossary
• Project Management
  • VoIP Phone Project
    • 8-9 Call Pattern Change 3-15-2021
    • Department Upgrade Information
    • VoIP Phone Project FAQ's
    • VoIP Project Contacts
• ResNet
  • Connect a Wired Device
    • Linux Setup Directions
    • Macintosh 10.5.x and 10.6.x Setup Directions
    • Windows 7 and 8 Setup Directions
    • Windows 10 Setup Directions
  • Connect a Wireless Device
    • FREDmedia Setup
      • Finding the MAC Address for Gaming Devices
    • FREDsecure Setup
      • Connecting to FREDsecure in a Chromebook
      • Connecting to FREDsecure with Android
      • Connecting to FREDsecure with iOS
      • Connecting to FREDsecure with Linux (Ubuntu)
      • Connecting to FREDsecure with Mac OSX
      • Connecting to FREDsecure with Windows 7
      • Connecting to FREDsecure with Windows 8 & 10
    • Request Guest Wireless Access - FREDbound
  • Green Computing
  • ResNet - Home
  • ResNet How-to articles
  • ResNet Staff
  • Student Employment
• Security
  • Know Your Fredonia ID - FAQ
  • Campus Access Control Services
  • Data Security Program
    • Fredonia Minimum Security Standards: Servers
    • Fredonia Minimum Security Standards: Applications
    • Fredonia Minimum Security Standards: Endpoints
    • Fredonia ITS Support and Minimum Security Matrix
  • Security How-to articles
    • University Approved Electronic Data Storage
    • How to encrypt your Android or iOS Mobile Device?
    • Gmail sending limits in G Suite
    • Fredonia Secure the Human Reference Guide
    • Fredonia Mail Data Loss Prevention Policy for Credit Card Numbers (CCN) and Social Security Numbers (SSN)
    • Getting started with 1Password Teams
    • Getting Started with Two-Factor Authentication with Duo Security
      • Duo Security Frequently Asked Questions
        • After confirming a legitimate login attempt, I'm stuck on a strange two-step screen. Why?
        • Am I required to use Duo Security?
        • Can Duo's Remembered Devices feature work if third-party cookies are blocked?
        • Can I set up Duo on more than one phone?
        • Can I use the Duo Security internationally?
        • Do I have to use Duo every time I log in to G Suite?
        • Do I need a smartphone to use Duo?
        • Enroll a Security Key with Duo Security
        • How do I select the "Remember me for 12 hours..." checkbox if the Duo Authentication Prompt is automatically sending a push?
        • How do I use a Hardware Token with Duo?
        • How will Duo change how I log into Fredonia electronic services?
        • If I choose to use my personal smartphone using the Duo Mobile app, what kind of information does Duo have access to?
        • I have a new phone and the Duo app stopped working. What should I do?
        • I have stopped receiving push notifications on Duo Mobile, how do I start receiving push requests again?
        • What are my options to enroll in Duo Security?
        • What data is being collected by Duo?
        • What Fredonia electronic services are currently protected with Duo Security?
        • What happens if I set up my browser to clear cache/cookies after exiting?
        • What if I don't have a cellphone?
        • What if I don't have a data plan on my phone? What if I don't have a connection?
        • What if I do not wish to use my personal smartphone and I teach in classrooms or labs that do not have a landline available?
        • What if I forget my phone at home?
        • What if I have student employees that access University Duo protected services?
        • What if I lose my phone?
        • What if I want to use a Hardware Token with Duo?
        • What is a Security Key and how do I use it?
        • What is Duo Push?
        • What is Duo Security?
        • What is Two-Factor Authentication?
        • What should I expect during the Duo Security enrollment process?
        • Whom should I contact if I have questions or concerns about the requirement to use Duo?
        • Why is Fredonia implementing Duo Security?
      • eServices Login with Duo
      • Enroll a Device with Duo
      • Enroll a Mobile Phone with Duo
      • Enroll a Tablet with Duo
      • Enroll a Landline or Cell Phone with Duo
      • Using Hardware Tokens with Duo
      • Managing my devices and settings in Duo
      • Authentication via Duo Push
      • Authentication via Duo Mobile Passcode
      • How do I activate Duo Mobile directly from my smartphone or tablet?
      • Guide to the Duo Restore feature for Duo Mobile account recovery
      • Guide to Security Checkup feature in Duo Mobile
    • How to Password Protect and Encrypt Files using 7-Zip for Windows
    • How to Password Protect and Encrypt Word files in Microsoft Office 365
    • How to Password Protect and Encrypt Excel files in Microsoft Office 365
    • Information Security International Travel Guidelines
    • Digital Millennium Copyright Act
    • Information Security Tips and Best Practices
      • Cell Phone Scams
      • Financial Aid Scams
      • Firewalls
      • Online Safety
      • Password Integrity Guidelines
      • Patches & Updates
      • Personal Identity Theft
      • Phishing Awareness
      • Phishing Emails
      • Viruses & Malware
    • Firewall Rule Request Procedure
    • Computer Administrative Privileges Request Process
    • Passphrases
    • eServices Password Security Standard
    • Recognize and Avoid Student Job Scams
    • How to access the Fredonia Security Camera System Web Client
    • How to Install and Use Spirion Endpoint Scanning for Restricted Information
    • How to know if your email has been compromised
    • What is AppLocker and how are exceptions made?
    • How do I use admin access on my Windows 10 computer?
    • How do I request FredApps access?
    • Virtru Protected Email Guide
    • How to request a "Kiosk" computer?
    • Zoom Settings for Health Data
  • Policies
    • Data Risk Classification Policy
  • SUNY NIST Policy Initiative Frequently Asked Questions (FAQs)
  • State University of New York at Fredonia System/Network Login Banners
  • Security Best Practices and Risks For Working Remotely
  • Security Best Practices for Video-teleconferencing
  • Zoom Security Settings
  • Password Protecting and Encrypting Adobe PDF files
  • Google Workspace Services 
• Service Center
  • Service Center How-to articles
    • Adding Sites to the Pop-up Blocker Allowable
    • Browser FAQ's
    • G Suite Resources
      • How do I add a signature to my email?
      • How do I add a title, heading, or table of contents in a document?
      • How do I add people to my group and view all members?
      • How do I block or unsubscribe from emails?
      • How do I change or turn off calendar notifications?
      • How do I create a desktop shortcut for my email?
      • How do I create a Google Group?
      • How do I create and respond to posts?
      • How do I create or replace my Outlook profile to work with G Suite?
      • How do I create rules to filter my emails?
      • How do I customize how I view my calendar?
      • How do I find and join a Group?
      • How do I forward Gmail messages to another account?
      • How do I import, restore, or back up contacts?
      • How do I login to FREDmail for the first time?
      • How do I mark or unmark Spam in Gmail?
      • How do I search my email?
      • How do I send attachments in my email?
      • How do I send emails from a different address or alias?
      • How do I set my browser so that I stay signed out of my Google account?
      • How do I set up an out of office reply?
      • How do I setup FREDmail for mobile?
      • How do I set up mail delegation?
      • How do I share files with Team Drives?
      • How do I share my calendar?
      • How do I sign in to my email?
      • How do I trace an email with its full headers?
      • How do I unsubscribe from a Group?
      • How do I use Google Calendar appointment slots?
      • How do I use Google Docs?
      • How do I use Google Drive?
      • What are my email sending limits?
      • What is my Google Drive quota?
      • What is my username?
      • What will my email address be?
      • When I send an email to a list, or BCC myself on something, I don't receive it. Why?
    • Panopto Support
      • Auto Generated Captions in Panopto
      • How to log in to Panopto in a browser
      • Panopto Content Management for Faculty and Staff
      • Panopto Content Management for Students
      • Panopto FAQs
      • Sharing Panopto within courses
      • Upload Audio and Video to Panopto
      • Upload Dual (Enhanced) Video to Panopto
    • Printing Information
    • Smart Classroom Button Controller
    • Smart Classroom Touch Panel
    • Student Computer Purchasing Program
    • Emailing Registered Students from Your Connection
    • How to Find Your Computer Name
    • Download and Install Minitab
    • Restore Previous or Deleted Versions of Files
    • Using an ELMO Document Camera With Panopto
    • What Software is Available to Students, Faculty, and Staff?
    • Sponsored Guest Account Procedure
    • How to use the U: Drive
    • U: Drive Changes with DFS Transition
    • How to add the M: Drive to a Mac
    • Creating or Joining a Class in Google Classroom
    • How can I access my U: Drive from off campus?
    • Using Google Drive files offline
    • Joining A Webex Meeting
    • Printing Sustainability and Security Best Practices
    • What do I use YourConnection for?
    • Signing into Office.com with Microsoft Multi-Factor Authentication
    • Lenna Conference Room (President's Conference Room - Fenton 118)
    • Turning Technologies: Adding Students to a Course and Clicker Registration
  • Computer Labs
    • Science Center 243 A&P
  • Smart Classrooms
    • Conference Rooms
  • Technical Hardware and Software Lists
    • Computer Labs Technical Lists
      • Fenton 115 Unique
      • Fenton 2162 unique
      • Fenton 2164 unique
      • Fenton 2165 unique
      • Igoe Photo Lab Unique
      • Learning Center Lab unique
      • Mason 2016 unique
      • Mason 2017 unique
      • McEwen 103 unique
      • McEwen G22 unique
      • Reed Library Lab Mac
      • Reed Library lab Mac unique
      • Reed Library Lab Windows Software
      • Reed library lab Windows unique
      • Rockefeller 233 unique
      • Rockefeller 237 unique
      • Rockefeller 239 unique
      • Rockefeller 253 unique
      • Rockefeller 307 unique
      • Rockefeller 309 unique
      • Rockefeller 310 unique
      • SC 121 unique
      • SC 243 unique
      • Standard Mac Lab
      • Standard Windows Lab
      • Thompson E149 Lab Standard
      • Thompson E149 LAB Unique
      • Thompson E287 unique
        • Thompson W112 unique 2.0
      • Thompson W112 standard
      • Thompson W112 unique
      • Thompson W203 Mac
      • Thompson W203 Mac unique
      • Thompson W203 Windows
      • Thompson W203 Windows unique
      • Thompson W211/217 unique
      • Thompson W229 unique
    • Service Center Hours
    • Smart Classrooms Technical Lists
      • CD Rooms
      • DVD/VHS Rooms
      • HD Blu-ray
      • HD Blu-ray Webcam
      • HD CD ELMO
      • HD Display
      • HD Display ELMO
      • HD Display ELMO Webcam
      • HD Display Webcam
      • HD no Blu-ray
      • HD no computer
      • HD SMART Board
      • HD SMART Board no computer
      • Touch HD
      • Touch HD 7.1 ELMO Win/Mac
      • Touch HD 7.1 Mac
      • Touch HD Blu-Ray
      • Touch HD CD
      • Touch HD CD ELMO Mac
      • Touch HD CD No Computer
      • Touch HD ELMO
      • Touch HD ELMO SMART Board
      • Touch HD ELMO SMART Board Webcam
      • Touch HD ELMO Webcam
      • Touch HD ELMO Webcam Win/Mac
      • Touch HD ELMO Win/Mac
      • Touch HD no Blu-ray
      • Default Mac
      • Default Windows
      • Science Center Learning Spaces
  • Tracker
    • How to Add a Customer/Reporter in Tracker (Agents Only)
    • How to Submit a Request in Tracker
  • .brikit.mobile
  • Change or Find eServices Password
  • How to Encrypt Office Documents
  • Technology Procurement Standards
  • Scheduled Monthly Reboots for Critical Security Updates on University Owned Computers
  • Shared Drives in Google
  • Service Center Troubleshooting articles
  • Windows 10 Transition Resources
  • EdTPA Information, Procedures, and Tips
  • Drupal: START HERE to edit your website
  • Get help with the fredonia.edu website
  • How to Login to a Browser to Sync Settings (Chrome and Firefox)
  • Technology Procurement Process
  • Training
    • Argos Hands-On Lab Times
    • G Suite Quick Reference Guides
    • Windows 10 Transition Demo
  • Webex Support
    • Log into Webex
  • Creating Hangouts Meet events in Google Calendar: Recording and Sharing Meetings
  • What are file size limits on Google Drive?
  • Zoom
    • Accessing and Sharing Zoom Cloud Recordings in Panopto
    • Editing Captions in Zoom Cloud Recordings
    • Enabling Auto Transcription in Zoom Meetings
    • Installing/Updating Zoom via Self Service for Campus Macs
    • Limiting Zoom Meetings to Only Fredonia Participants
    • Live Captioning in Zoom Meetings
    • Participant Expectations
    • Scheduling a Zoom Meeting through Google Calendar
    • Setting Up Live-Streaming To Panopto In Zoom
    • Signing In to Zoom Using Single Sign-On
    • Using Zoom Meetings For Events
  • Learning Spaces
    • Dods 101
    • Dods 102
    • Fenton 105
    • Fenton 108
    • Fenton 115
    • Fenton 153
    • Fenton 154
    • Fenton 158
    • Fenton 159
    • Fenton 164
    • Fenton 166
    • Fenton 168
    • Fenton 170
    • Fenton 174
    • Fenton 175
    • Fenton 176
    • Fenton 179
    • Fenton 180
    • Fenton 2162
    • Fenton 2164
    • Fenton 2165
    • Grissom
    • Igoe Photo
    • Jewett 101
    • Jewett 118
    • Jewett 120
    • Jewett 122
    • Jewett 212
    • Jewett 220
    • Kasling
    • Learning Center
    • Mason 1002
    • Mason 1022
    • Mason 1051
    • Mason 1075
    • Mason 1080
    • Mason 2015
    • Mason 2016
    • Mason 2017
    • Mason 2018
    • Mason 2019
    • Mason 2020
    • Mason 2140
    • Mason 3140
    • McEwen 103 Sheldon
    • McEwen 201
    • McEwen 202
    • McEwen 209
    • McEwen G22
    • McEwen G24
    • McEwen G26
    • Reed Library
    • Rockefeller 233 Animation and Illustration
    • Rockefeller 236
    • Rockefeller 237 VANM
    • Rockefeller 238
    • Rockefeller 239 VANM
    • Rockefeller 247 TADA Design and Drafting
    • Rockefeller 253 TADA
    • Rockefeller 258
    • Rockefeller 262
    • Rockefeller 272
    • Rockefeller 276
    • Rockefeller 279
    • Rockefeller 307
    • Rockefeller 309
    • Rockefeller 310
    • Rockefeller 320
    • Rockefeller 321
    • Rockefeller P59
    • Rockefeller P75
    • Rockefeller P84
    • Science Center 121
    • Science Ctr 105
    • Science Ctr 110
    • Science Ctr 117
    • Science Ctr 122
    • Science Ctr 126
    • Science Ctr 130
    • Science Ctr 143
    • Science Ctr 144
    • Science Ctr 226
    • Science Ctr 231
    • Science Ctr 242
    • Science Ctr 243
    • Science Ctr 321 - Major Alice Conference Room
    • Science Ctr 322
    • Science Ctr 328
    • Science Ctr 332
    • Science Ctr B010
    • Science Ctr B012
    • Thompson E114
    • Thompson E120
    • Thompson E122
    • Thompson E124
    • Thompson E128
    • Thompson E148
    • Thompson E149 Speech
    • Thompson E287 EDP
    • Thompson E305
    • Thompson E309
    • Thompson E316
    • Thompson E327
    • Thompson E335
    • Thompson E347
    • Thompson E359
    • Thompson E361
    • Thompson E363
    • Thompson E384
    • Thompson W101
    • Thompson W112 Speech
    • Thompson W203
    • Thompson W217
    • Thompson W229 Psychology
    • Thompson W231
    • Thompson W239
    • Thompson W245
    • Thompson W394
    • Williams Center Multipurpose Room (MPR)
    • Williams Center S204ABC
    • Williams Center S204D/E
  • Listserv Migration to Google Groups
    • Listserv lists migrated to Google Groups
  • Tools Matrix for Collaboration Platforms
• File lists
• Fredonia's Virtual Windows 10 Computing Lab
• Quick Start for WebEx Teams (web version)
• Emeritus eServices FAQ
• Faculty and Staff Technology Recommendations for Remote Instruction
• Student Technology Recommendations and Resources
• Quick Start Digital Tools for Students
  • Chromebook Loaner Program
  • How can I join a Zoom meeting?
  • How can I schedule my own Zoom meeting?
  • How can I share a Google document with my professor? 
  • How do I get access to my eServices?
  • Wireless Printing
• Quick Start Digital Tools for Faculty/Staff

Short URL to this page: https://answers.fredonia.edu/x/eQBpAQ