|Joe Baxter, Manager of Network Design and Development|
|Network Design and Development|
|202 Maytum Hall, (716) 673-4712, firstname.lastname@example.org|
|AVP/CIO - Stephen Rieks|
Rates / Cost of Use
What is the turnaround time for the service level agreement? What other stipulations exist to using the service? Do support tickets have a different turnaround than change requests?
UPS system issues are monitored around the clock, seven days a week. Text and e-mail alerts are evaluated as soon as possible and repairs are based on level of severity and possible outage.
What is not included:
Individual workstation UPS systems
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
Who is responsible, accountable, consulted and informed for each function of your service?
Name: Routine maintenance and support
Description: On data center UPS problems reported to Schneider Electric. Diagnostics and log reporting is performed. Defective subassemblies are replaced as required. For
Date Last Modified
Oct 17, 2018
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