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Tracker
ITS.ServiceCenter@fredonia.edu
(716) 673-3407
W203 Thompson Hall
https://www.fredonia.edu/its/service-center
Contents
Summary of Active Service Catalog Entries
| Title | Department | Service Manager | Assigned Primary Support | Assigned Secondary Support | Status | Date Last Modified |
|---|---|---|---|---|---|---|
| Active Directory SC | Enterprise Infrastructure Services | Kevin Bom | Active | Jun 26, 2019 | ||
| Activity Insight Digital Measures (Digital Measures) SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Jun 26, 2019 |
| Adirondack (login issues) SC | Enterprise Infrastructure Services | Kevin Bom | Idalia Torres | Scott Grien | Active | Jun 26, 2019 |
| Adirondack SC | Enterprise Data Services | Kevin Lane | Kevin Lane | TBD | Active | Oct 17, 2018 |
| Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC | Enterprise Infrastructure Services | Kevin Bom | Kevin Bom | Active | Aug 04, 2020 | |
| Albany Print Queue Management Service SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Active | Oct 17, 2018 | |
| Answers (Confluence) SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Oct 19, 2020 |
| APC Systems SC | Network Design and Development | Joe Baxter | Active | Jun 26, 2019 | ||
| Application Development SC | Enterprise Reporting and Development | Michael Gerholdt | Active | Jun 26, 2019 | ||
| Application Express SC | Enterprise Information Services | Kevin Lane | Chuck Reed | Teresa Dodge | Active | Jun 26, 2019 |
| Authentication Services SC | Enterprise Infrastructure Services | Idalia Torres | Active | Oct 17, 2018 | ||
| Banner Student Information System (SIS) Service SC | Enterprise Data Services | Kevin Lane | Richard Bartkowiak | Kevin Lane | Active | Oct 17, 2018 |
| Blackboard Collaborate Ultra SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Jun 26, 2019 |
| Cable Television in Academic & Administrative Buildings SC | ITS Service Center | T. John McCune | Greg Snow | Retired | Sep 28, 2020 | |
| Campus Access Control Services SC | Residential Technology and Security Systems | Ben Hartung | Active | Jun 26, 2019 | ||
| Campus Access Control Systems Administration SC | Residential Technology and Security Systems | Ben Hartung | Active | Jun 26, 2019 | ||
| Change of Status (COS) SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | Oct 17, 2018 |
| Cisco Prime Enterprise (Prime) SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | Oct 17, 2018 |
| Client Remediation Service SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Alex Moon Dave Torres Matt Wilson Nick Nowakowski | Active | Aug 04, 2020 |
| Compromised Account Management SC | Information Security Office | Information Security Officer | Active | Oct 19, 2018 | ||
| Desktop Software Patching SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Scott Grien | Active | Mar 05, 2019 | |
| Duo Security Multi-factor Authentication (MFA) SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| Efficient IP SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | Oct 19, 2018 |
| Email Gateway Administration SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| EMS - Administration SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | Oct 19, 2018 |
| Enterprise Password Manager Administration SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| eServices Provisioning SC | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | Oct 19, 2018 | |||
| Event Support SC | ITS Service Center | T. John McCune | Matt Sullivan | Active | Aug 04, 2020 | |
| File and Device Encryption SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Status | Mar 05, 2019 | |
| Fredonia Radio Systems Technical Services SC | ITS Service Center | T. John McCune | Greg Snow | Active | Sep 28, 2020 | |
| Google Apps for Education SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Active | Oct 19, 2018 | ||
| IIS Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | Oct 19, 2018 | ||
| Integration SC | Enterprise Information Services | Kevin Lane | Kevin Lane | Active | Jun 26, 2019 | |
| Internet Service Connectivity Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Active | Jan 23, 2019 | |||
| Interview Exchange SC | Human Resources | Leah Betts (x3434) | Caldie Proper (x3434) | Active | Oct 19, 2018 | |
| ITS Service Center Equipment Checkout SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Active | Aug 04, 2020 | |
| JAMF Casper (Casper) SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | TBD | Active | Mar 05, 2019 |
| Lansweeper SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | Active | Oct 19, 2018 |
| Lynda.com (usage and training) SC | Professional Development Center | Sandra Lewis (0144) ??? | TBD | Active | Oct 19, 2018 | |
| Lynda (authentication) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Idalia Torres | TBD | Active | Oct 19, 2018 |
| Maintimizer SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz+ Kevin Cloos | Active | Oct 19, 2018 |