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Page Last Modified: Oct 17, 2018


Share Link:   https://answers.fredonia.edu/x/5wG1


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Service

Answers (Confluence)

Service Manager
Sally Crist
Department
Enterprise Information Services
Contact
Answers Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413
Service Owner
AVP/CIO - Stephen Rieks
Description
Knowledge Management
Service Users
Public spaces are accessible to the general public, private spaces are accessible to approved users, only licensed users may create content
User Services
Answers provides a Knowledge Management Solution for Fredonia
Business Services
Fredonia Employees can request licensed accounts.
Technical Services
  • User Creation
  • Group Management
  • Space Creation
Requirements
An account is required to create content
Rates / Cost of Use
No charge back to the user
Getting Started

Submit a request for access through the ticketing system.

Availability

This service accessible 24 hrs/day, 7 days/week

Getting Help

https://answers.fredonia.edu/x/WoAR

SLA Notes

Requests are handled by the next business day.

Not included is content creation.

Business Procedures
Business procedures are documented on internal Answers page(s).
Change Procedures
Request for change should be handled through the ticketing system.
Assigned Primary Support
Christopher Taverna
Assigned Secondary Support
TBD
RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryChristopher Taverna

Service Manager

CIOUser
Secondary

CIO



Tertiary

President



Date Last Modified

Oct 17, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/5wG1