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Page Last Modified: Oct 17, 2018


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Service

Authentication Services

Service Manager
Idalia Torres
Department
Enterprise Infrastructure Services
Contact
116 Maytum Hall, 716-673-3461, Idalia.Torres@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Authentication is a process that ensures and confirms a user's identity.
Service Users
The service is available to administrators, faculty, staff, students, associates, general campus population that need access to secured resources.
User Services
Users can request accounts for sponsored guests
Business Services
Departments can request accounts for guests of their department
Technical Services

ADAM (LDAP) or ADLDS software is installed in three Windows servers which replicate their database with each other. The servers are backed up daily.

ADFS is installed in three virtual servers in a load-balancing fault-tolerant federation farm.

Requirements
Faculty/staff/administrators of services that need authentication integration can request the service for their enterprise applications.  
Rates / Cost of Use

Getting Started

Users will submit a FredQuest ticket with the Request Type of “************”, Classification of “***********”, and “*********” as the Category.

Availability

The service is available 24/7/365 except when scheduled for upgrades or maintenance.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket.

What is NOT included:

  • Installation and/or troubleshooting of other

Business Procedures

Change Procedures
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name: Software upgrade/update

Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.

Level

Responsible

Accountable

Consulted

Informed

Primary


Fred Ullman

Service Manager

Campus users

Secondary





Tertiary





Date Last Modified

Oct 17, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/IgG1