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Page Last Modified: Oct 16, 2018


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Service

BMC Footprints (FredQuest)

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
IT Service Management Software
Service Users
Faculty, Staff, and Students
User Services
For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports.
Business Services
Faculty, Staff, and Students at the University may use this service.
Technical Services

IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests.

Requirements
An eServices login is required to login to FredQuest and create requests,
Rates / Cost of Use
There are no costs for faculty, staff, and students to use FredQuest.
Getting Started

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

Availability

Semester Hours

  • Sunday, 12pm – 10pm
  • Monday – Thursday, 8am – 10pm
  • Friday, 8am – 5pm
  • Saturday, 12pm- 5pm

Summer/Break Periods

  • Monday – Friday, 8am - 4pm
Getting Help

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

SLA Notes

Incidents, problems, and service requests are in alignment with the ITS Service Level Agreement.

Business Procedures
All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support
Tylor Cardone
Assigned Secondary Support
T. John McCune
RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryTylor Cardone

T. John McCune

ITS Leadership

ITAB

Users
SecondaryT. John McCune

Stephen Rieks

ITS Leadership

ITAB

Users
Tertiary




Date Last Modified

Oct 16, 2018

StatusRetired

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