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Page Last Modified: Oct 17, 2018


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Service

Banner Student Information System (SIS) Service

Service Manager
Kevin Lane
Department
Enterprise Data Services
Contact
103D Maytum, 673-4894, Kevin.Lane@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

Banner is the Student Information System (SIS) used by Fredonia to manage all data relating to a student for academic and administrative purposes.

Service Users

Fredonia staff who have been given authorization to access data related to their job.

User Services
  • Banner forms provide the ability for users to enter, retrieve, and update data.
  • Execution of Banner and/or homegrown programs for the purposes of constituent data processing with associated reports.
  • Report directory access in addition to the ability to print output
Business Services
  • Request for new user access (potentially based on previous user access)
  • Banner Install/Patch completion on Development and/or Production systems
  • Banner supporting services restart based on error messages.
  • Banner problem resolution 
  • Duplicate Pidm Resolution - merging two ID and corresponding records into one, as well as splitting any incorrectly merged records
Technical Services
  • Banner user account management
  • Banner module install and patch management
  • Backups of Oracle Enterprise Linux servers (database, application, job submission) and associated applications
  • Oracle Linux server account management
  • Banner code tree, Fredonia-ized code tree, and campus code tree management
  • Departmental report and data load directory management
  • Management of running programs in support of the SIS:
    • Gurjobs (Job Submission)
    • Proxy Client
    • Advanced Queues for Financial Aid
    • Clean Address
Requirements


Rates / Cost of Use

There is no charge for this service

Getting Started


Availability


Getting Help

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes


Business Procedures


Change Procedures

Requests for change should be entered as support tickets in Fredquest.  Technical changes will be reviewed on a per request basis.

Assigned Primary Support
Richard Bartkowiak
Assigned Secondary Support
Kevin Lane
RACI Chart


Level

Responsible

Accountable

Consulted

Informed

Primary

Richard Bartkowiak

Service Manager

 

 

Secondary

Kevin Lane

CIO

 

 

Tertiary

 


 

 

Date Last Modified

Oct 17, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/CgDW