Contents


Service

Campus Access Control Services

Service Manager
Ben Hartung, Manager of Residential Technology and Security Systems
Department

Contact
McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

As part of the University’s integrated physical security systems, the campus access control services include the following:

  • Clearance Code, Door Schedule, Logical Device and Configuration Management:  facilitating requests for FredCard access for individuals to interior and exterior doors within residential and academic buildings; facilitating automated lock and unlock schedules for interior and exterior doors; passage mode configurations; and logical device management.

  • Security Compliance Reporting: developing and managing  the security compliance reporting program.

  • End User Documentation: web content, UPD operations manual, MAPS administration, policies and procedures.

Service Users
  • Campus-wide (students, employees, guests, affiliates, contractors and vendors)

  • Building Access Control Coordinator(s) Listing:

    Building

    NameDepatmentPhone Number
    Alumni HousePatty FeraldiAlumni Affairs3553
    Childrens CenterSusan AmatuzzoChildrens Center4662
     Jennifer BrandenChildrens Center4662
     Sonja InlefieldPathways Program 
    Dods Fitness CenterJason BishoffFitness Center4713
    Facilities Planning/HendrixLori JohnsonFacilities Planning3722
    FentonDenise SzalkowskiPresident's Office3456
     Cheryl BudniewskiPresident's Office3456
     Ruth Antosh 3832
     Maureen MachemerLifelong Learning3177
     Mike SzockiComputer Lab 1153670
     Joe StraightWeight Watchers3243
    FSAEric JohnsonFSA6275
     Kathryn ThiesFSA6273
     Bill MichalskiFSA6205
    IncubatorChuck CornellIncubator680-6010
     Monica KempIncubator680-6009
     Genevieve DoughertyGrad Assistant680-6009
    JewettEd McCarrickBiology3815
     Daniel HeckmyerEC English680-6045
     Catherine CreelyAnimal Colony3890
    Lograsso Guest RoomDenise SzalkowskiPresident's Office3456
     Cheryl BudniewskiPresident's Office3456
    LograssoDebbie DibbleHealth Center3131
     Tracy SengerCounseling Services3424
     Jane FischerFRED Assistant 
    MasonMarc LevyMusic4628
     Matt WilsonRooms 2016 and 2017 Only3151
    MaytumBecky NalepaFinance & Administration3109
    McEwenCarol SmithLibrary Clerk3184
     Adam PellittieriG22 Only4499
     Kathy CarrusRadio Station3381
     Jill JohnstonComputer Lab 1064730
    Rockefeller Arts CenterEric HadleyOperations Manager3218
     Lisa SchrantzTheater & Dance3596
     Rhonda ByrneVisual Arts & New Media3537
    Reed LibraryMary Lou DewolfLibrary3191
     Becky KryzanowiczLibrary3181
    Science CenterEd McCarrickBiology3815
     Holly LawsonChem/BioChem3285
    ThompsonDenise MazeITS Service Center3407
     John McCuneITS Service Center3407
     Tylor CardoneITS Service Center3407
     Julie WilliamsCommunication Disorders4618
     Deborah MosherCommunication Disorders3202
     Kim MillerMulticultural Affairs3398
     Chris GivnerThompson E128 Only3311
     Linda RexThompson E128 Only3702
    Williams CenterMike LemieuxCampus Life3143
     Mark SuidaCampus Life3143
     Lisa NoodyCampus Life3143
     Allison BarryTicket Office3501
     Kathy HattTicket Office3501
User Services
Business Services
see above
Technical Services
  • Clearance Code Management: facilitating requests, verifying approvals, configuring and managing clearance codes for groups or  individuals to access via their FredCard or PIN interior and exterior doors within residential and academic buildings.

  • Door Schedule Management: facilitating requests, verifying approvals, configuring  and managing time zones for  automated locking and unlocking for interior and exterior doors.

  • Logical Device and Configuration Management: passage mode configuration and logical device management.

  • Security Compliance Reporting: developing and managing  the security compliance reporting program for building access control coordinators and University Police staff.

  • End User Documentation: development and management of web content, UPD operations manual, MAPS administration, policies and procedures.

Requirements

The requirements for using this service included the following:

  • approval from department head to be designated a building access control coordinator which provides capacity to submit access control requests and door schedules.

  • valid and active FredCard (iclass) with access control privileges.

Rates / Cost of Use
FredCard are issued to campus wide constituents free of charge however, replacement cards cost $25.00 each.  
Getting Started

FredQuest - ITS Incident Management System

Availability

Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

Getting Help

By email: resnet@fredonia.edu

By phone: (716) 673-3668

In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes
  • Users with emergency Campus Access Control Service issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures
Campus Access Control Services
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Campus Access Control Services

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Mark Mackey

Ben Hartung

Security Systems Team

Users

Secondary

Ben Hartung

CIO

Security Systems Team

Users

Tertiary





Date Last Modified

Oct 17, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/8IDr