Contents


Service

Desktop Software Patching

Service Manager
Kevin Bom, Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact
ITS-Enterprise Infrastructure Services, x3748, Kevin.Bom@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

Update software application to fix or improve its performance.  Including security vulnerability fixes and other bugs.

Function 1:  Microsoft patches for all computers via WSUS.

Function 2:  Third party software patching for all computers via Shavik. This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.

Service Users
All campus Windows computer users.
User Services
Upgraded software applications to maintain a state-of-art performance.
Business Services
Departments and units can expect improved software performance.
Technical Services


Requirements
There are no requirements for using this service.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

A user does not need to request this service.

Availability

Software application upgrades are performed during normal or standard business hours of operation.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support
Scott Grien
Assigned Secondary Support

RACI Chart

Function 1

Name:  Microsoft patches for all computers via WSUS

Description:  Windows Server Update Services (WSUS), a computer program developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment.

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Bom

Kevin Bom

Not applicable

Windows users

Secondary

Scott Grien

Kevin Bom

Not applicable

Windows users

Tertiary





Function 2

Name:  Shavik – Third party software patching

Description:  This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Kevin Bom

Not applicable

Windows users

Secondary

Kevin Bom

Kevin Bom

Not applicable

Windows users

Tertiary





Date Last Modified

Mar 05, 2019

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/vQG1