Contents


Service

Event and Conference Support

Service Manager
T. John McCune
Department
ITS Service Center
Contact

W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu

Service Owner
AVPIT/CIO - Stephen Rieks
Description
ITS provides assistance with technical support and equipment setup and operation for events and conferences that take place on the SUNY Fredonia campus.
Service Users

Faculty & Staff

Visiting Campus Groups

User Services
Events and conferences take place on the SUNY Fredonia campus that includes all campus meetings, building ribbon cuttings, convocation lectures, guest lectures, Media Day, Professional Development Day, visiting campus conferences, and the Teaching and Learning conference. ITS support for events includes testing of equipment prior to the event, setting equipment up, operating equipment, providing support during the event, and escalating requests for assistance to appropriate staff members.
Business Services
Faculty and staff in academic departments can request ITS assistance with events and conferences. Visiting campus groups utilizing SUNY Fredonia facilities will receive a price estimate provided by ITS for event or conference support.
Technical Services

To provide equipment for events and conferences, ITS must maintain a working inventory of event support equipment including audio reinforcement systems, cables, laptops, media players, microphones, network cables, projectors, projection screens, and video adapters.

Requirements
Consultation at least 3 weeks prior to the event is required. Details on the event will be needed with date(s), times(s), location(s), equipment required, schedule, guest network accounts needed, and any recording requests.  Conferences or major campus events may require a site walkthrough prior to the event taking place.  Events and conferences that take place in the Williams Center should first consult with Campus Life staff.   
Rates / Cost of Use
Cost estimates will be provided after initial consultation has occurred for the event.  Estimates may include equipment rental and labor costs for providing technical support.  
Getting Started
Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Event and conference support requests must be received 3 weeks prior to the event. Details of the event and final room schedules must be provided to ITS, with the contact information for the primary event or conference organizer.

What is not included:

  • ITS does not provide support for student events and performances, such as concerts, recitals, and Student Association group activities.

  • ITS does not provide event support for dance, musical, and theatrical productions in campus venues that includes Bartlett Theatre, Diers Recital Hall, Juliet J. Rosch Recital Hall, King Concert Hall, and the Merrins Dance Theatre.

Business Procedures
NA
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by teh Director of Technology Support Services, ITS Service Center Coordinator,  TAC, and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support
Doug Johnson
Assigned Secondary Support
Ed Blue
RACI Chart


Level

Responsible

Accountable

Consulted

Informed

Primary

Doug Johnson

T. John McCune

ITS Service Center

Users

Secondary

Ed Blue

T. John McCune

ITS Service Center

Users

Tertiary

Andrea Wasiura

T. John McCune

ITS Service Center

Users

Date Last Modified

Oct 17, 2018

Status
Active

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