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Page Last Modified: Oct 17, 2018


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Service

File and Device Encryption

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description

Files and devices store information in an encrypted format.

Function 1:  Provide key storage/recovery management services.

Function 2:  Provide centrally managed shared folder space using Universal Server and

PGP Netshare.

Service Users
Faculty, staff, associates, students, guests and laptops using Windows Bitlocker are users of this service.
User Services
Encryption is the strongest protection that Windows provides to help keep information secure.
Business Services
Faculty’s, Staff’s and Associates’ departments/units and IT Service Center may request this service.
Technical Services

Give a summary of the back-end services that support this service

Requirements
There are no or minimal user, business or technical services requirement for using this service.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

The requestor of Function 1 of this service is the IT Service Center.  Function 2 may be requested by any campus faculty, staff or associate.

Availability

File and device encryption is  performed during normal or standard business hours of operation.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Provide key storage/recovery management services

Description:  Used to protect data in transit sent from a multitude of devices across all network types.

LevelResponsibleAccountableConsultedInformed 

Primary

Scott Grien

Fred Ullman

IT Service Center

IT Service Center

Secondary

Idalia Torres

Fred Ullman

IT Service Center

IT Service Center

Tertiary





Function 2

Name:  Provide centrally managed shared folder space

Description:  Using Universal Server and PGP (Pretty Good Privacy) data encryption/decryption program that provides cryptographic privacy and authentication for data communication.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman

Not Applicable

Service Users

Secondary

Idalia Torres

Fred Ullman

Not Applicable

Service Users

Tertiary






Date Last Modified

Oct 17, 2018

Status
Status

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