Contents


Service

Fredonia Radio Systems Technical Services

Service Manager
T. John McCune
Department
ITS Service Center
Contact

W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description

As per the Service Level Agreement between the ITS Service Center and Fredonia Radio Systems (FRS), the ITS Service Center will provide service to FRS for a period of one year, upon receipt of a signed and processed service contract.

Service Users
Students
User Services

ITS will provide operational technical services to FRS.  All equipment must belong to FRS and be a part of the operating station. ITS will not service any equipment under warranty unless authorized by the manufacturer or FRS agrees to the repair.  

Business Services
Students that are FRS Members: FRS Chief Engineer, FRS Programming Director, & FRS General Manager.
Technical Services

Specification, installation, maintenance and repair of program origination, distribution and transmission equipment and systems.

Requirements

ITS provides services to Fredonia Radio Systems through a service level agreement.  Prior to support being provided, a signed agreement must be processed.

Rates / Cost of Use
Rates are established and listed through the service level agreement.
Getting Started
Availability
  • Semester Hours

    • Monday – Friday, 8am – 4pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Repairs will be started within three working days of receiving an item.  ITS has the right to determine at what point an item can no longer be repaired.    

What is not included:

  • When an item requires off campus service, FRS will return it at their expense and pay for all repair costs.

  • FRS will provide all parts with the exception of ITS regular stock items valued at less than $10.00.

  • Support is not provided for computers and networking, program streaming, automation software and the telephone system.

Business Procedures
The service level agreement provides a detailed listing of the services provided to WCVF/ WDVL.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, General Manager of FRS, Advisor of FRS, and the Student Association General Manager.
Assigned Primary Support
Greg Snow
Assigned Secondary Support
Andrea Wasiura
RACI Chart

Name:Fredonia Radio Systems Support

Description: See above

Level

Responsible

Accountable

Consulted

Informed

Primary

Greg Snow

T. John McCune

ITS Service Center

Users

Secondary

Andrea Wasiura

T. John McCune

ITS Service Center

Users

Tertiary





Date Last Modified

Oct 17, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/oAG1