Michael Gerholdt, Manager of Enterprise Reporting and Development
|Enterprise Reporting and Development|
|103i Maytum Hall, 716 673-3388, Michael.Gerholdt@fredonia.edu|
|AVP/CIO - Stephen Rieks|
IIS web sites provide general content to the world (unsecured) and specific content to identified groups of users via authentication methods.
Microsoft Server with IIS installed and latest .NET frameworks and patches.
Rates / Cost of Use
When departments identify business needs which require some sort of application interface, they should reach out to ITS and the Development team to identify whether this should be met via web application or desktop application, third party or locally developed tool. General conversations up front with help us to move in the right direction.
How does a user request assistance for the service? Via FredQuest.
Who can ask for certain aspects of assistance?
Requests for assistance are typically completed using FredQuest:
Development or vetting of third party products requires substantial up-front time. Late requests for immediate needs are not advisable as they generally cannot be met successfully or end up being met by inadequately vetted third party products. Depending on the complexity of the business need, advance requests should be in the range of many months for new services.
Modifications to existing services also take analysis as what appears to be simple may indeed not be simple at all. Adequate time is one of the keys to allowing us to provide the right kind of service and meeting the business need.
If there is interruption in service due to server issues, bugs or undetermined factors, attention to such issues will be as soon as priorities allow. The priority level of all web applications is not equal, so the SLA will be somewhat based on what else is happening at the time and a sense of how critical a particular application is. Generally, responses to problems are speedy.
Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation.
This would include updates to third party applications when the vendor releases such.
Assigned Primary Support
Assigned Secondary Support
Who is responsible, accountable, consulted and informed for each function of your service?
Name: IIS Management
Description: Development of Web and/or Web/SQL Server applications
Name: End User First-tier Support
Date Last Modified
Oct 19, 2018
Short URL to this page: https://answers.fredonia.edu/x/IIHr