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Page Last Modified: Aug 22, 2018


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Service

Microsoft Licensing

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3748, Kevin.Bom@Fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description

Obtain permission to acquire and use Microsoft products.

Function 1: Quotes.

Function 2:  Administer Microsoft Campus Agreement.

Function 3:  Administer Home Use Program.

Service Users
It depends, for function 1 it is faculty staff and some associates, for function 2 it is users of state owned equipment, and for function 3 it is the users covered by Microsoft campus Agreement.
User Services
Microsoft products are a mainstay in most departments and units, thus this is an invaluable service in order to maintain the continuous operation of campus business.
Business Services
All campus departments and units in addition to some Associate departments and units.
Technical Services

Give a summary of the back-end services that support this service

Requirements

The main requirement is to be one of the Service Users.  So, for function 1 this service is requested through the IT Service Center.  Faculty, staff and Associates are main requestor for function 3 of this service.

Rates / Cost of Use
The cost for participating in the Microsoft Home Use Program (HUP) is outlined on the website: https://www.microsofthup.com  Currently, faculty and staff can purchase one copy of Microsoft Office 2016, for either the Windows or Macintosh platforms, for $9.99.
Getting Started

A qualified users need to login using their eServices credentials to participate in Microsoft HUP.

Availability

This service is available 24 hours a day, 7 days a week less internet downtime.

Getting Help

All requests for assistance are completed using Tracker: HTTPS://Tracker.Fredonia.edu

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Microsoft Quotes

Description:  Procure quote from vendor.

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Bom

Kevin Bom

IT Service Center

IT Service Center

Secondary

Idalia Torres

Kevin Bom

IT Service Center

IT Service Center

Tertiary





Function 2

Name:  Administer Microsoft Campus Agreement

Description:  Manage and be responsible for acquiring the Microsoft Campus Agreement.

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Bom

Kevin Bom

Not Applicable

Users of state owned equipment

Secondary

Idalia Torres

Kevin Bom

Not Applicable

Users of state owned equipment

Tertiary





Function 3

Name:  Administer Home Use Program

Description:  Manage and be responsible for acquiring the Microsoft Home Use Program.

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Bom

Kevin Bom

Not Applicable

Users covered by Microsoft Campus Agreement

Secondary

Idalia Torres

Kevin Bom

Not Applicable

Users covered by Microsoft Campus Agreement

Tertiary





Date Last Modified

Aug 22, 2018


Short URL to this page: https://answers.fredonia.edu/x/pAG1