Contents


Service

Network Access: Non-NYS Owned Hosts

Service Manager
Joe Baxter
Department
Network Design and Development
Contact

202 Maytum Hall, (716) 673-4712, Joseph.Baxter@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description
Utilizing wired campus network services with Non-NYS owned hosts for business purposes.
Service Users
Faculty & Staff
User Services
  • Initial Identification (John/Tylor):

    • Service Request Creation

    • Analyze Initial Needs

  • Consultation (Ben and/or Joe?):

    • Analyze Needs

    • Policies and Procedures Review

      • Advise on constraints

    • Procurement

    • Network Access Needs

  • Network Access:

    • Network Configuration

    • Connect Device(s)

  • Network Testing:

    • User testing to confirm operations

  • Annual Review:

    • Review of devices in DMZ

Business Services
NA
Technical Services
  • ISE?

  • Prime?

Requirements

The requirements for using this service included the following:

● The computer is not owned by NY state

Rates / Cost of Use
NA
Getting Started
Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes
  • Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures

Change Procedures

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name:

Description: See above

LevelResponsibleAccountableConsultedInformed 
Primary

Service Manager



Secondary

CIO



Tertiary

President



Date Last Modified

Nov 22, 2017


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