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Page Last Modified: Nov 22, 2017


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Service

Office 365 Password Resets

Service Manager
T. John McCune
Department
ITS Service Center
Contact

W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description
As part of the Microsoft EES Campus Agreement, Microsoft Office 365 is available for faculty, staff, and students at the State University of New York at Fredonia to use on their personal devices on up to 5 devices.  Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.
Service Users
Faculty, Staff, and Students
User Services

Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.

Business Services
NA
Technical Services

ITS Self service password resets mechanism configuration.

Requirements
This service is provided to current employees and students at the university. Upon leaving the university, the users may no longer use the service.
Rates / Cost of Use
The cost of the service is paid by ITS as part of the Microsoft EES Campus Agreement
Getting Started

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

Availability

Semester Hours

  • Monday – Thursday, 7am – 10pm

  • Friday, 7am – 5pm

Summer/Break Periods

  • Monday – Friday, 8am - 4pm

Getting Help

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

Email - ResNet@fredonia.edu

Phone – (716) 673-3668

Ticket Submission – https://fredquest.fredonia.edu

Walk In – 154 McGinnies Hall

SLA Notes

Users should expect a resolution within 48 business hours of entering a ticket.

Business Procedures

Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the ITS Leadership and approved by the CIO.
Assigned Primary Support

Tylor Cardone

Assigned Secondary Support

Denise Maze

Ed Blue

T. John McCune

RACI Chart

Name: Configuration and Maintenance of Self Service Password Reset

Description: See above

LevelResponsibleAccountableConsultedInformed 

Primary

Steve Rieks

Steve Rieks

ITS Leadership, ITAB

ITS Service Center

Secondary

TBD




Tertiary

President



Name: Assisting End Users with Password Resets and Communications to Faculty, Staff, and Students

Description: See above

Level

Responsible

Accountable

Consulted

Informed

Primary

Tylor Cardone

T. John McCune

ITS Leadership, ITAB

Users

Secondary

Denise Maze

T. John McCune

ITS Leadership, ITAB

Users

Tertiary

Ed Blue

T. John McCune

ITS Leadership, ITAB

Users


Date Last Modified

Nov 22, 2017


Short URL to this page: https://answers.fredonia.edu/x/GAG1