Need more help?

See the Quick Start Digital Tools for Students page

Contact the ITS Service Center:

(716) 673-3407
W203 Thompson Hall


Welcome to Fredonia! 

This resource is meant to provide a quick orientation for students to Fredonia's critical digital tools that are necessary for online success at the University. These resources represent the building blocks of your digital identities (e.g. Fredonia ID and eServices account), critical tools for remote learning, and the different ways to get assistance if you run into any issues. 

Where to get assistance and when:

ITS Service Center
Thompson Hall W203

Hours of Operation (Semester):
Monday - Thursday 8am - 8pm
Friday 8am - 4:30pm
Saturday - Sunday 12am - 5pm

Hours of Operation (Breaks):
Monday - Friday 8am - 4pm

The Office of Online Learning
137 Reed Library

Hours of Operation:
Monday - Friday 8:00am - 5:00pm

Reed Library

Chat With A Librarian - 24/7

Text A Librarian: 716-407-7698

Request An Individual Research Appointment


Reed Library Building Hours


Get the assistance you need when you don't know who to ask. 

  • Login to Starfish Early Alert
  • Click on the "Raise Your Hand" navigation item in the menu in the top left corner. 
  • Select one of the topics and be sure to add detailed comments about your request so the appropriate person has the information they need to best assist you.

How to Report a Security Incident:

  • You are the most important line of defense for the University for cybersecurity attacks and data breaches.
  • Be vigilant and report any suspicious activity. 
  • Cybersecurity incidents should be reported to the ITS Service Center (673-3407) while physical security incidents should be reported to the University Police Department (673-3333).

my.fred logo

"my.fred" is your customizable homepage for Fredonia's most-used services & information, which allows you to customize a list of Fredonia links. You will find links to email, OnCourse, Your Connection, Reed Library, course catalog, events calendar, Peoplefinder, campus-wide announcements, and more right at your fingertips on your personal device.

For more information on how to use my.fred go to:

Access my.fred at:

Your Connection

Your Connection icon

Your Connection is one of the tools that students of Fredonia use the most. This resource is used to access the most important information for each student and the classes that they will take.

For some of the most common uses of Your Connection, including viewing your grades, registering for classes, or paying your bill, please view: 

Access Your Connection at:


fredPASS logofredPASS (Fredonia Password Administration Self Service) is a self-service portal that allows Fredonia eServices account users to manage their account recovery options, security questions, PASS account activity notifications, and reset/change their eServices password as needed. Setup your fredPASS account up ASAP!

Access fredPASS at:


service by Adrien Coquet from the Noun Project

Your eServices username and password is used to log into the campus internet, Fredonia email, OnCourse, campus computers and the U: drive personal storage.

Student eServices username generally consists of up to 4 letters of your last name followed by the last 4 numbers of your F#.

Find out how to get access to your eServices account at:


OnCourse IconOnCourse is a Learning Management System (LMS) that provides access to course materials, assignment submission, quizzes, and grades. Login to OnCourse at using your eServices username and password. In the "Courses" block click on the current semester and then use the links to access each course.

Get answers to the most commonly asked questions about OnCourse at:

Access OnCourse at:

Virtual Meeting Spaces (Zoom)

Zoom Logo

Zoom is the Fredonia standard for video conferencing and virtual meetings. 

For instruction on joining a Zoom meeting go to:

For instruction on scheduling a Zoom meeting go to:

View all support documentation at: 

Access Zoom at: 

Google Tools, including Email (Google Workplace)

Google WorkplaceGoogle Workplace includes tools such as Gmail (FredMail), Calendar, Docs, and Groups.

For instructions on sharing a Google Document with your professor go to:

You can learn more about how to use these tools at:

Access your FredMail at: 

Chromebook Loaner Program

Chromebook logoIf you need to borrow a Chromebook for the semester, you can do so by following the instructions at:




Wireless Access

FredSecure logo

How can I connect to the wireless internet connection on the Fredonia campus? 

You can connect to the FredSecure wireless connection by following the instructions at:

Gaming systems and other multi-media devices should connect to FredMedia by following these instructions:

Wireless by P Thanga Vignesh from the Noun Project

Is there a way for me to get wireless internet when I am not in Fredonia? 

Fredonia is participating in eduroam which is available at more than 12,000 locations worldwide, including more than 530 colleges, universities, and research facilities in the United States. You can find more information about connecting to eduroam at: 

Data Storage Options

storage by DinosoftLab from the Noun ProjectWhere can I store my data?

In accordance with Fredonia’s Data Risk Classification Policy, the chart that can be used for the campus community to determine what kind of University data can be saved where can be found at:

Virtual Labs

e learning by ahmad from the Noun ProjectFredonia's Remote Lab is a "virtual" computer lab that allows students the ability to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection exists. 

To connect to the Windows Virtual Lab please follow these instructions:

To connect to the Mac Virtual Lab please follow these instructions:

Printing Information

Printer by Franc from the Noun ProjectFredonia provides a printing quota for students each semester. For information about printing on campus please visit:

For instruction on printing from your laptop go to:

Phishing Awareness

phishing by Eucalyp from the Noun ProjectDon't Get Hooked! Become familiar with quickly recognizing phishing emails by reviewing this KB:

Citation Tools

Quote by Sharon Showalter from the Noun ProjectReed Library recommends and supports the following citation managers:

Zotero -

EndNote -

Google Docs -

Research Tools

Research by María Villamil from the Noun ProjectFor help getting started with research and using the Reed Library databases go to:

SUNY Resources

SUNY Online logoResources for Learning Online -


web link by LUTFI GANI AL ACHMAD from the Noun Project Please share this resource using this link: