Contents


Service

Residence Life Digital Signage

Service Manager
Ben Hartung, Manager of Residential Technology and Security Systems
Department

Contact
McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
The Residence Life Digital Signage service includes the installation, configuration and maintenance of the digital signage utilized throughout the residence halls. The digital signs are programmed to display the university event management system daily calendar, weather and emergency notifications.
Service Users
  • Residence Hall Directors

  • Residence Life Administrative Staff

  • Resident Assistants

  • Residents

User Services
Event Management System Daily Calendar Viewing
Business Services
n/a
Technical Services
  • Procurement & Property Control

  • Installation, setup, configuration and maintenance

  • Monthly inventory and testing to ensure digital signs are on appropriate channel by default.

Requirements

The requirements for using this service included the following:

  • Current housing contract.

Rates / Cost of Use
The cost of the service covered by the Housing Fees.
Getting Started

FredQuest - ITS Incident Management System

Availability

Support:

Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

Getting Help

By email: resnet@fredonia.edu

By phone: (716) 673-3668

In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes
  • Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures
n/a
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Office of Residence Life, TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Residence Life Event Management Digital Signage

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Mark Mackey

Ben Hartung

ITS Service Center

Residence Life Professional Staff

Secondary

Ben Hartung

CIO

ITS Service Center

Residence Life Professional Staff

Tertiary





Date Last Modified

Nov 28, 2017


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