Contents


Service

Residence Life Webforms

Service Manager
Ben Hartung, Manager of Residential Technology and Security Systems
Department

Contact
McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
The Residence Life Webforms service is the design, installation, administration and troubleshooting of the Google Forms utilized by the Office of Residence Life professional staff and residential students.
Service Users
  • Residence Hall Directors

  • Residents Assistants

  • Residence Life Administrative Staff

  • Residents

User Services

The service is limited to the existing forms utilized by the Residence Life Office which include the following:

  • Program Announcement Request (EMS) Form

  • Student of the Month Nomination Form

  • Residence Life FREDcard Door Access Control Request Form

  • Lost Key Form

  • Program Evaluation/Program of the Month Form

  • RA Duty Log

  • Application for Resident Assistant Position

  • Resident Assistant Transfer Application

  • Academic & Administrative Campus Access Control Request Form

Business Services
Each form provides a different business service.
Technical Services
  • Form design and implementation.

  • Access control via google groups for forms.

  • Scripting for email function for select forms.

  • Change management for forms.

  • Auditing and reporting for form usage.

Requirements

The requirements for using this service included the following:

  • eServices account

  • current Residence Life staff member

  • current resident

Rates / Cost of Use
The cost of the service covered by the Housing Fees.
Getting Started

FredQuest - ITS Incident Management System

Availability

Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

Getting Help

By email: resnet@fredonia.edu

By phone: (716) 673-3668

In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes
  • Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures
google share, fredshare
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Residence Life Webforms

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Mark Mackey

Ben Hartung

Residence Life Staff

User

Secondary

Ben Hartung

CIO

Residence Life Staff

User

Tertiary





Date Last Modified

Nov 28, 2017


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