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Page Last Modified: Nov 22, 2017


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Service

SSL Certificate Management

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description

Administer SSL (Secure Sockets Layer) certificate computer networking protocol that manages server authentication, client authentication and encrypted communication between servers and clients.

Function 1:  Request/Renew

Function 2:  Installation

Service Users
Application administrators are the users of this service.
User Services
The service is valuable because it provides a combination of public-key and symmetric-key encryption to secure a connection between two machines, typically a Web or mail server and a client machine.
Business Services
This service may be requested by any of the software application administrators.  So, applicable department, unit or associates can expect to a seamless, uninterrupted work while performing campus business.
Technical Services


Requirements
Only software Application Administrators may request this service.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

To request access for this service complete a ticket via FredQuest: https://fredquest.fredonia.edu/

Availability

SSL Certificate Management is performed during normal or standard business hours of operation.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Request/Renew

Description:  Request or renewal of SSL Certificate computer networking protocol.

Level

Responsible

Accountable

Consulted

Informed

Primary

Fred Ullman

Fred Ullman

Application Administrator

Application Administrator

Secondary

Scott Grien

Fred Ullman

Application Administrator

Application Administrator

Tertiary





Function 2

Name:  Installation

Description:  Manage the installation of SSL Certificate computer networking protocol.

Level

Responsible

Accountable

Consulted

Informed

Primary

Application Administrator

Fred Ullman

Application Administrator

Application Administrator

Secondary

Idalia Torres

Fred Ullman

Application Administrator

Application Administrator

Tertiary





Date Last Modified

Nov 22, 2017


Short URL to this page: https://answers.fredonia.edu/x/JAG1