Contents


Service

Secure FTP Software - VanDyke

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu

Service Owner

AVP/CIO - Stephen Rieks

Description

This service uses VanDyke Software product for secure remote access, file transfer and system administration.  This service provides:

Function 1:  Secure file transfer mechanism for U drives.

Function 2:  Secure file transfer mechanism for Fredshare.

Function 3:  Secure file transfer mechanism for world-wide-web (www).

Service Users
Faculty, staff, associates, students, guests and web authors are users of this service.
User Services
The user can perform secure file transfers while using U drives, Fredshare and the world-wide-web.
Business Services
All campus departments or units expect a secure remote access and secure file transfers.  The Web Team can request this service for www.
Technical Services

Give a summary of the back-end services that support this service

Requirements
There are no requirements for using this service.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

Only the Web Team may request  Function 3 part of this service.

Availability

This service is available 24 hours a day, 7 days a week less scheduled maintenance downtime.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  U Drive Secure File Transfer

Description:  Secure mechanism for U drive file transfers.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman

Not Applicable

Campus users

Secondary

Idalia Torres

Fred Ullman

Not Applicable

Campus users

Tertiary





Function 2

Name:  Fredshare Secure File Transfer

Description:  Secure mechanism for Fredshare file transfers.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman

Not Applicable

Campus users

Secondary

Idalia Torres

Fred Ullman

Not Applicable

Campus users

Tertiary





Function

Name:  www Secure File Transfer

Description:  Secure mechanism for www file transfers.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman

Web Team

Campus users

Secondary

Idalia Torres

Fred Ullman

Web Team

Campus users

Tertiary





Date Last Modified

Nov 22, 2017


Short URL to this page: https://answers.fredonia.edu/x/fwG1