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Page Last Modified: Nov 22, 2017


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Service

Shared Disk Resources

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu

Service Owner

AVP/CIO - Stephen Rieks

Description

Every device connect to a computer is a resource.  These could be physical or virtual components of a computer.   This service provides a user with the ability to remotely access these resources from another computer.

Function 1:  Create office shares.

Function 2:  Create personal shares.

Function 3:  Office shares quota management.

Function 4:  Office shares access management.

Function 5:  File restore from tape backup.

Service Users

Faculty, staff, associates, students, and guests are users of this service.

User Services

Advantage:  Change your “workspace” to accommodate a better working environment.

Disadvantage:  Reduces downtime from work.  One could virtually work 24 hours, 7 days a week from a remote site, if that site can access the internet.  While in a coffee shop, on vacation or sick in bed, one could send an 11th hour “emergency” document to their bosses’ laser printer.

OR

Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis.

Business Services
Business units can request storage and designate who can access the share. A share will be created on the Fredshare server with the requested permissions and an initial quota level.  
Technical Services

This service resides on a clustered server environment for high availability and is backed up daily.

Requirements
The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, or Guest.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

Creation of personal shares are done automatically.  All other service functions may be request by a faculty, staff, student or associate of the university.  Users will submit a Fredquest ticket using  “Computer Files” as the request type,  “Shared folder space” as the classification, and “request folder space” for the category.  

Availability

This service is available 24 hours a day, 7 days a week less scheduled maintenance downtime.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within one business day for new requests and changes.

What is not included:

  • Auditing of content or access to the resource

Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Create Office Shares

Description:  A share is a shared directory. By sharing a directory, you allow users on the network to access the directory.  An example of an “office share” is \\fredshare\its, where “its” is the office’s name.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman


Service Users

Secondary

Scott Grien

Fred Ullman


Service Users

Tertiary





Function 2

Name:  Create Personal Shares

Description:  [eh? Personal shares are unique in that they are hidden.]

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman


Service Users

Secondary

Scott Grien

Fred Ullman


Service Users

Tertiary





Function 3

Name:  Office Shares Quota Management

Description:  Create quotas to limit the space allowed for a volume or folder.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman


Service Users

Secondary

Idalia Torres

Fred Ullman


Service Users

Tertiary





Function 4

Name:  Office Shares Access Management

Description:  Manage and assign access to office shares.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman


Service Users

Secondary

Scott Grien

Fred Ullman


Service Users

Tertiary





Function 5

Name:  File Restore from Tape Backup

Description:  Backup and file restoration.

Level

Responsible

Accountable

Consulted

Informed

Primary

Fred Ullman

Fred Ullman


Service Users

Secondary

Scott Grien

Fred Ullman


Service Users

Tertiary





Date Last Modified

Nov 22, 2017


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