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Page Last Modified: Nov 22, 2017


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Service

Smart Classrooms

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
The Smart Classrooms service includes the installation, maintenance and upgrade of Smart Classrooms in academic buildings.
Service Users
Faculty, Staff, and Students
User Services
The smart classrooms are fully equipped with white boards, Internet, computer work stations, controlled lighting, sound & video system with remote controls, table and chair for the instructor, and a projection screen.
Business Services
Smart Classroom equipment, space and furniture.
Technical Services
  • Procurement & Property Control
  • Installation, setup, configuration and maintenance
  • Monthly inventory and testing
Requirements
The requirements for using this service included the following: Faculty, Staff, and Students
Rates / Cost of Use
The cost is covered by the student technology fee
Getting Started
Availability
  • Semester Hours

    • Sunday, 12pm – 10pm

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

    • Saturday, 12pm- 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

Business Procedures
NA
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support

Doug Johnson

Ed Blue

Greg Snow

Assigned Secondary Support

Doug Johnson

Ed Blue

Greg Snow


RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryDoug Johnson

T. John McCune

ITS Service Center

Users

SecondaryEd Blue

T. John McCune

ITS Service Center

Users

TertiaryGreg Snow

T. John McCune

ITS Service Center

Users

Date Last Modified

Nov 22, 2017


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