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Page Last Modified: Nov 22, 2017


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Service

Sound Services Equipment Repair

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
As per the Service Level Agreement between the ITS Service Center and Sound Services, the ITS Service Center will provide service to Sound Services for a period of one year, upon receipt of a signed and processed service contract.
Service Users
Students
User Services
ITS will provide repair service to Sound Services.  The equipment must belong to Sound Services and be delivered to E216 Thompson Hall. ITS will not repair any equipment under warranty unless authorized by the manufacturer or Sound Services agrees to the repair.
Business Services
Students that are Sound Services Members
Technical Services

Specification, maintenance, and repair of equipment.

Requirements
ITS provides services to Sound Services through a service level agreement.  Prior to support being provided, a signed agreement must be processed.
Rates / Cost of Use
Rates are established and listed through the service level agreement.  
Getting Started
Availability
  • Semester Hours

    • Monday – Friday, 8am – 4pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Repairs will be started within three working days of receiving an item.  ITS has the right to determine at what point an item can no longer be repaired.    

What is not included:

  • When an item requires off campus service, Sound Services will return it at their expense and pay for all repair costs.

  • Sound Services will provide all parts with the exception of ITS regular stock items valued at less than $10.00.

Business Procedures
The service level agreement provides a detailed listing of the services provided to Sound Services
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, Sound Services President, Advisor of Sound Services, and the Student Association General Manager.
Assigned Primary Support
Greg Snow
Assigned Secondary Support
NA
RACI Chart

Name:Sound Services Equipment Repair

Description:See above

Level

Responsible

Accountable

Consulted

Informed

Primary

Greg Snow

T. John McCune

ITS Service Center

Users

Secondary





Tertiary





Date Last Modified

Nov 22, 2017


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