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Page Last Modified: Nov 28, 2017


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Service

Student Printing Service

Service Manager
Ben Hartung, Manager of Residential Technology and Security Systems
Department

Contact
McGinnies Hall Rm 154 ResNet Office, (716) 673-366, resnet@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

The Student Printing Service is the installation, configuration and troubleshooting of the PaperCut wireless printing service which allows students to print from their personal computing device on the campus wireless network to university owned printers using their print quota.

Each student begins the semester with a $20 balance in their print quota. The total number of printed pages this will supply depends on what type of printing (black and white, color, single sided, double sided) is done. You will be able to view your available balance from any computer lab on campus. If you need to print more pages than your initial allocation will allow, you may purchase additional non-refundable credits in $3 increments at the following three locations:

  • Office of Student Accounts, G-140 Willimans Center, M-F 8:30 a.m. - 5:00 p.m., cash, check, or credit

  • Reed Library Circulation Desk [library hours], cash, check, Fredonia Debit Account and FREDFunds

  • ITS Service Center, W203 Thompson Hall [its service center hours], Fredonia Debit Account and FREDFunds only


Reed Library, ResNet Office and the Thompson Hall ITS Service Center have color printers.

Students may purchase additional pages in $3 increments at the following locations:

  • Office of Student Accounts, 306 Maytum Hall, M-F 8:30 a.m. - 5:00 p.m., cash, check, or credit

  • Reed Library Circulation Desk [library hours], cash, check, Fredonia Debit Account and FREDFunds

  • ITS Service Center [its service center hours], W203 Thompson Hall, Fredonia Debit Account and FREDFunds only


At the time of payment you will receive a "PrintQuota TopUp Card" with the value of the card, a code, and a web address. Access the web address and then enter the code from the card to increase your quota accordingly.

The G22 McEwen, ResNet Office, Reed Library, ITS Service Center W203 Thompson, and 122 Houghton lab printers are set up to print double-sided.

Service Users
Faculty, Staff and Students
User Services
  • Procurement & Property Control: Facilitating departmental requests for quotes, NYS contract procurement, property control tagging and inventory reconciliation.

  • Installation: installation, setup and testing of computing software.

  • Troubleshooting: in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.

Business Services
n/a
Technical Services
  • End User Documentation: development and management of web content policies and procedures.

  • Application Configuration & Testing: version control, provisioning and deprovisioning, patch management and testing.

  • License Management: life-cycle management of licensing for all application ensuring compliance, renewals and operability.

Requirements

The requirements for using this service included the following:

  • current faculty, staff, or student employee with an eServices account

Rates / Cost of Use
  • There are licensing, support staff and maintenance costs associated with this service which are covered by the Tech Fee and Housing fee.

Per page costs:

  • Single-print black and white page - $.03

  • Duplex print black and white page - $.04

  • Color print single page - $.10

  • Color print duplex page - $.16

Initial quota values:

  • For Fall and Spring semesters the initial quota is $20.00.

  • For JTerm the initial quota is $6.50.

  • For Summer Sessions I and II (Combined), the initial quota is $20.00.

Account balances, including additions made using TopUp Cards, are reset to their initial value before the start of the new semester.

Getting Started

FredQuest - ITS Incident Management System

Availability
  • Hours: Monday - Friday 8:30am - 5:00pm

  • Summer: Monday - Friday 8:00 am - 4:00 pm

  • Emergencies - 24/7 based on the availability of support staff

Getting Help
  • By email: resnet@fredonia.edu

  • By phone: (716) 673-3668

  • In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes
  • Users with emergency Computing Hardware Support issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures
n/a
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: University Owned Printer Support

Description: see above

LevelResponsibleAccountableConsultedInformed 

Primary

Mark Mackey

Ben Hartung

ITS Service Center

Users

Secondary

Ben Hartung

CIO

ITS Service Center

Users

Tertiary





Date Last Modified

Nov 28, 2017


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