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Page Last Modified: Jan 23, 2019


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Service

Symantec Endpoint Protection Antivirus Software

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3393, Kevin.Bom@fredonia.edu

Service Owner
AVP/CIO - Stephen Rieks
Description

An antivirus and personal firewall software for centrally managed corporate environments providing security for both servers and workstations.

Function 1:  Update deployments to all managed computers.

Function 2:  Monitor admin panel for virus activity and compliance.

Function 3:  Build new install packages for Service Center and ResNet.

Service Users
All campus Windows and Macintosh computers.
User Services
Provides a secure computer working environment.
Business Services
All campus departments and units.
Technical Services


Requirements
The requirement for this service is to be a user of Windows or Macintosh machine.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

All state-owned computers in faculty/staff offices and labs have virus protection installed as a part of the machine prep.

Availability

This service is available 24 hours a day, 7 days a week less scheduled maintenance downtime.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Deploy Virus Updates to Managed Computers

Description:  Load virus updates on all Windows and Macintosh computers.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Kevin Bom

Not Applicable

Campus Users

Secondary

Kevin Bom

Kevin Bom

Not Applicable

Campus Users

Tertiary





Function 2

Name:  Monitor Virus Activity and Compliance

Description:  Observe and track virus activities of on computers or enterprise systems.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Kevin Bom

Not Applicable

Campus Users

Secondary

Kevin Bom

Kevin Bom

Not Applicable

Campus Users

Tertiary





Function 3

Name:  Build New Installs for Service Center and ResNet

Description:  Build virus installations for the Service Center and ResNet.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Fred Ullman

Not Applicable

Campus Users

Secondary

Fred Ullman

Fred Ullman

Not Applicable

Campus Users

Tertiary





Date Last Modified

Jan 23, 2019


Short URL to this page: https://answers.fredonia.edu/x/qAG1