For the reporting and processing of ITS related incidents, problems, and service requests, Tracker (Jira Service Desk) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports.
Faculty, Staff, and Students at the University may use this service.
IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests.
An eServices login is required to login to Tracker and create requests. Requests can also be emailed in through ITS.ServiceCenter@fredonia.edu.
Rates / Cost of Use
There are no costs for faculty, staff, and students to use Tracker.