Contents


Service

Video Conferencing

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Videoconferencing permits people that are at different geographic locations to have synchronous audio and video communication for collaborative and instructional purposes. ITS will test video conference connections prior to use, troubleshoot connection problems, operate equipment, coordinate repairs and service with vendors, and provide instruction to users.
Service Users
Campus Community
User Services
Videoconferencing allows teaching faculty to bring in guest speakers remotely and allows meetings to take place, without the need for participants to travel to a single common physical location.   Departmental Managers and/or Directors may find the service useful for holding meetings with customers, peers, or other colleagues.
Business Services
Faculty and Staff in all divisions or departments can request this service.
Technical Services

ITS utilizes and supports video conferencing through a variety of software and hardware:  

  • Hardware codecs installed and supported on the campus include Cisco/Tandberg and Lifesize models.

  • Software includes Blackboard Collaborate, Google Hangouts, and Skype.

Requirements
Prior to the scheduling of a videoconference, a consultation with an ITS staff member may be required.  While software options permit users to schedule and use video conferences at their convenience, hardware options require prior testing to confirm connections can be established, prior to the day of the connection.  Prior to the first use in a class, or for use with any campus event, ITS encourages that a consultation be scheduled for testing the use of software. The requestor is responsible for providing information on the hardware or software that will be used, technical support contact when available, and for assisting with the scheduling of a test connection when needed.
Rates / Cost of Use
If specific requirements for bridging services or non-standard software are required, the cost for the resources will be that of the requestor. Prior to any charges being issued, ITS will provide cost estimates for prior authorization.
Getting Started
Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes
  • Users can expect a response within 2 business days from initial communication.

  • Prior to the first use in a class or for an event, a consultation meeting should be scheduled.

  • Test connections for hardware codecs need to be made at least 1 week prior to the event.

Business Procedures
NA
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be discussed at ITAB and approved by the CIO.
Assigned Primary Support
Doug Johnson
Assigned Secondary Support

Andrea Wasiura

Ed Blue

RACI Chart

Name: Collaborate Ultra

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Chris Taverna

Sally Crist

ITS Service Center

Users

Secondary

TBD




Tertiary





Name: Google Hangouts

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Andrea Wasiura

T. John McCune

ITS Service Center

Users

Secondary

Ed Blue

T. John McCune

ITS Service Center

Users

Tertiary





Name: Hardware codecs installed on the campus including Cisco/Tandberg and Lifesize models.

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Doug Johnson

T. John McCune

ITS Service Center

Users

Secondary

Ed Blue

T. John McCune

ITS Service Center

Users

Tertiary

Andrea Wasiura

T. John McCune

ITS Service Center

Users

Name: Skype

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Doug Johnson

T. John McCune

ITS Service Center

Users

Secondary

Ed Blue

T. John McCune

ITS Service Center

Users

Tertiary

Andrea Wasiura

T. John McCune

ITS Service Center

Users

Date Last Modified

Nov 22, 2017


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