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Page Last Modified: Nov 22, 2017


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Service

Wi-Fi Wireless Service

Service Manager
Joe Baxter
Department
Network Design and Development
Contact
202 Maytum Hall, 673-4712, baxter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
  • Wireless connectivity to Fredonia Campus, Internet, and various research networks via Wi-Fi 802.11a/g/n and 802.11ac where available.

  • Addressing via dynamic DHCP address assignments within registered Fredonia IP address space.

  • 24x7x365 monitoring of network equipment, including business hour maintenance, support and off-hours emergencies.

  • Authentication with a valid Fredonia e-services id is required to access non-Fredonia resources.

  • Guest Wi-Fi access is available to users from participating sponsors via the FREDguest service.

  • Non WPA2 Enterprise devices (gaming devices, smart televisions) can be registered to the network and use open and clear wireless network.

Service Users

Fredonia faculty, students and staff with valid Fredonia e-services ID receive encrypted 802.1x wireless service for wireless devices Mac OSX 10.5 or later, Windows Vista or later, IOS 3 or later, Android 2.1 or later.

User Services
Fredonia’s wireless service provides internet access throughout the campus residential and academic buildings.
Business Services
Fredonia faculty, students and staff can connect wirelessly to the internet with a valid e-services account and supported wireless device. All valid e-services accounts can also act as a sponsor to the FREDguest network providing guest temporary access to basic web browsing. In addition, there is an open and clear wireless network that devices incapable of WPA2 enterprise authentication can be registered and join the wireless network.
Technical Services
  • Backups, upgrades and maintenance

  • Wireless signal strength surveys

  • Installation of additional access points to address coverage gaps

Requirements
State owned or personal wireless devices designed to work in a WPA2 enterprise system. A valid e-services ID is also required.
Rates / Cost of Use

Getting Started

Connecting the device to the FREDsecure Service Set Identifier (SSID) and entering in e-services credentials when prompted. Instructions for connecting non WPA2 Enterprise capable devices is located on our web site at http://www.fredonia.edu/ITS/Networking/Wireless/

Availability

Wireless access is available in all academic and residential buildings 24/7/365 with the exception of upgrades, maintenance and outages.

Getting Help

Assistance connecting to the wireless network is handled by the ITS Service Center located in Thompson Hall and ResNet office in McGinnies Hall.

SLA Notes


Business Procedures


Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support
Joseph Nocek
Assigned Secondary Support
Joe Baxter
RACI Chart


Level

Responsible

Accountable

Consulted

Informed

Primary

Joseph Nocek

Service Manager


Affected users

Secondary

Joe Baxter

CIO



Tertiary


Provost



Function 2

Name:

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary


Service Manager



Secondary


CIO



Tertiary


Provost



Date Last Modified

Nov 22, 2017


Short URL to this page: https://answers.fredonia.edu/x/lwG1