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idSCE


Service

Compromised Account Management

Service Manager
Information Security Officer
Department
Information Security Office
Contact


Service Owner
AVP/CIO - Stephen Rieks
Description

Manage and monitor alerts that identify at-risk or breached accounts.

Function 1:  Investigation

Function 2:  Remediation

Function 3:  IT Service Center Notification

Service Users
Any Google Apps user.
User Services
Like other security measures, this service is “behind the scenes”.  And its value lies in the fact that, once compromised accounts occur, it is dealt with swiftly.  User are immediately contacted if there is a suspected security breach.  User are advised to change their password.  And if need be, the account is (temporarily) removed from the system to mitigate any cascading effect.
Business Services
Security breaches can occur in many different forms, thus, all departments and units can expect containment of the damage to protect users’ data and identify the root of the problem in a timely manner.
Technical Services


Requirements
The requirement for using this service is to be any Google Apps user.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

A user does not request access to this service.

Availability

This service is performed during normal or standard business hours of operation.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Investigation

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Trusted external sources, IT Service Center

Google Apps user

Secondary

Scott Grien

Fred Ullman

Trusted external sources, IT Service Center

Google Apps user

Tertiary





Function 2

Name:  Remediation

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Users

Google Apps user

Secondary

Scott Grien

Fred Ullman

Users

Google Apps user

Tertiary

Mike Gerholdt

Fred Ullman

Users

Google Apps user

Function

Name:  IT Service Center Notification

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Not Applicable

IT Service Center

Secondary

Scott Grien

Fred Ullman

Not Applicable

IT Service Center

Tertiary

Mike Gerholdt

Fred Ullman

Not Applicable

IT Service Center


Date Last Modified


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