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Service

JAMF Casper (Casper)

Service Manager
T. John McCuneKevin Bom
Department
ITS Service Center
Enterprise Infrastructure Services
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Apple Device Management
Service Users
Faculty and Staff
User Services
For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely.
Business Services
ITS Service Center personnel Staff may use this service.
Technical Services

JAMF provides a management solution to ensure that apple computers and devices are patched and secure, while also being able to deploy software and configurations.

Requirements
In order to receive updates, apple computers and devices must be university owned and connected to the Internet.
Rates / Cost of Use
There is no cost for the faculty and staff to use this service.
Getting Started

ITS staff who need access can contact the ITS Service CenterEnterprise Infrastructure Services.

Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm Friday, 7am 8am 5pm4:30pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
  • Email -  ITSTracker@fredonia.ServiceCenter@fredonia.edu

  • Phone – (716) 673-34073340

  • Ticket Submission – https– https://fredquesttracker.fredonia.edu

  • Walk In – W203 E226 Thompson Hall

SLA Notes

This service is aligned with the ITS SLA.

Business Procedures
ITS will deploy updates to all university owned Apple computers and devices with business procedures documented in Answers.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership and approved by the CIO and Cabinet.
Assigned Primary Support
Alex Moon Luke Fountaine
Assigned Secondary Support
TBD
RACI Chart

Name: Updates and Installs

Description: Creating and Deploying updates and installs to the public.

LevelResponsibleAccountableConsultedInformed 
PrimaryAlex MoonT. John McCuneLuke Fountaine

Kevin Bom

ITS Service CenterUsers
Secondary




Tertiary





Name: iPad Management

Description: Properly group iPads and deploy applications as requested.

LevelResponsibleAccountableConsultedInformed 
PrimaryEd Blue

Tylor Cardone

ITS Service CenterUsers




SecondaryTylor Cardone

T. John McCune

ITS Service CenterUsers




Tertiary

Alex Moon

Matt Wilson

Tylor Cardone

ITS Service CenterUsers







Date Last Modified


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Status
Active


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