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  1. Login to your Fredonia email address.
  2. Insert Tracker@fredonia.edu into the "To:" field.
  3. Fill in the Subject, Body, and add any attachments.
  4. Send your email.
  5. You will soon receive a confirmation email saying that your email has created a Tracker request ticket.
  6. Further updates to the request will be supplied through email.

Option 2: Login to the portalTracker Help Center

  1. Visit https://tracker.

    fredonia.edu/

    servicedesk/customer/portal/16

    tracker.

  2. Here you can search for relevant information or click "Get IT help" to bring up our form.
  3. Here you can fill out the Summary, Description, and add attachments as needed.
  4. Click Create and you will create a Tracker request ticket.
  5. If you click "requests" and then "my requests" at the top right of the page, you can see all the requests you have submitted.

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