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ITS Service Center
Thompson Hall W203

Hours of Operation (Semester):
Monday - Thursday 8am - 8pm
Friday 8am - 4:30pm
Saturday - Sunday 12am - 5pm

Hours of Operation (Breaks):
Monday - Friday 8am - 4pm

The Office of Online Learning
137 Reed Library


Hours of Operation:
Monday - Friday 8:00am - 5:00pm

Reed Library

Chat With A Librarian - 24/7

Text A Librarian: 716-407-7698

Request An Individual Research Appointment


Reed Library Building Hours


New employees should contact the Human Resources Office (716) 673-3434 upon completing the hiring process to receive their eServices User ID. After receiving the eServices ID, employees should then complete their fredPASS and Duo Security enrollment process by clicking on the fredPASS link. Please note that any employee that does not wish to use their personal devices for Duo Security can contact the ITS Service Center (716) 673-3407 to have a security token issued to them.



fredPass logoImage ModifiedfredPASS (Fredonia Password Administration Self Service) is a self-service portal that allows Fredonia eServices account users to manage their account recovery options, security questions, PASS account activity notifications, and reset/change their eServices password as needed. Setup your fredPASS account up ASAP!

Access fredPASS at: 


Duo Security

Duo Security LogoAs a response to the increasing number of phishing scams that impact Fredonia employees and the University's overall risk for a data breach, the Information Technology Services department has implemented a high-security login process for Fredonia eServices and other critical electronic resources that requires a second method to confirm the identity of the person logging in.


You can learn more about how to use these tools at:

Access FredMail at: 


Wireless Access

FredSecure logo

How can I connect to the wireless internet connection on the Fredonia campus? 


Fredonia is participating in eduroam which is available at more than 12,000 locations worldwide, including more than 530 colleges, universities, and research facilities in the United States. You can find more information about connecting to eduroam at: 


Virtual Meeting Spaces (Zoom)

Zoom Logo

Zoom is the Fredonia standard for video conferencing and virtual meetings. 


View all support documentation at:

Access Zoom at: /zoom  



Answers logoAnswers is the Fredonia ITS Knowledgebase.


For more information on how to use my.fred go to:

Access my.fred at: 


Argos Enterprise Reporting


For more information about Argos, please view:

Access Argos at:



Virtru logoThe State University of New York at Fredonia utilizes Virtru to protect its Gmail ( service. Virtru protected accounts provide employees the ability to send anyone end to end encrypted messages and control access throughout the life-cycle of the email. Employees can set expiration time for how long emails can be accessed, revoke access at anytime, limit forwarding, and control who can download attachments. Employees that have an authorized business need to email Category III - Restricted data to recipients can utilize the Fredonia licensed Virtru subscription to do so. For more information please view:


Drupal logoDrupal is the Fredonia solution for editing departmental web pages. For more information about using Drupal please visit: http 


Faculty Resources



View OnCourse support documentation at: 

Access OnCouse at: 



textbook by Lamus Studio from the Noun ProjectImage AddedSignup for Access to Textbook Requisition System:

Textbook Requisition System:


Citation Tools

Quote by Sharon Showalter from the Noun ProjectReed Library recommends and supports the following citation managers: