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The ResNet Office employs approximately 7 students during the semester as ResNet Technicians. Technicians handle in-room and in-office level 1 support calls as well as other various projects during the semester. Technicians are also responsible for secretarial duties such as answering the phone, email, and submitting FredQuest Tracker tickets. Technicians will be exposed to a wide range of information technology disciplines which may include the following: IEEE 802.3 Ethernet local area networks, IEEE 802.11 a\b\g\n\x wireless networks, network access control, card access control, network client security and remediation, computer hardware and software support, network and computer security, network printing, databases and Microsoft, Mac and Linux operating systems. Student Technicians also participate in testing mobile, gaming and multi-media devices on the University networks for compatibility and quality of service.

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