Contents


Service

L-Soft LISTSERV®

Service Manager
Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact
ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

LISTSERV® is the email list management software program for SUNY Fredonia. Lists are provided as an efficient, convenient, and economical way for faculty/staff/students to communicate with a group of users at a time. Campus-wide lists are provided for administrative communications and faculty/staff and students are required to remain subscribed to these specific lists for as long as their relationship with Fredonia exists.

Function 1:  Create and/or delete lists

Function 2:  Creation and maintain campus-wide lists

Function 3:  Create and maintain department major’s list

Service Users
For Function 1 and Function 2, the service is available to faculty, staff, students, associates, alumni, and guests.  For Function 3 the service is available for faculty and students.
User Services
Users can request the creation of a list for any business related purpose and they will become the owners and will be responsible for the management of the list. Any user can subscribe and participate in any available public list as long as it is permitted by the list owner. Closed and private lists are available only to members.
Business Services
Departments can request majors lists to be created and populated when major codes are provided. These lists are updated usually during or after third week of classes, but could be updated on demand if required.
Technical Services

LISTSERV® software is installed in a Windows shared server and depends on the email service to perform its functions. The service is backed up daily.

Requirements
Faculty/staff/administrators can request the creation of a new list, the deletion and or changes to existing lists that they own. Students can request lists for their groups through their faculty advisor who will become the owner/co-owner of the list and will become responsible for continuity and communication with new students as group changes warrant.  
Rates / Cost of Use

Getting Started

Users will submit a FredQuest ticket with the Request Type of “Listserv”, Classification of “Request a New Listserv”, and they need to provide the pertinent information when prompted after choosing the appropriate Category.

Availability

The service is available 24/7/365 except when scheduled for upgrades or maintenance.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket.

What is NOT included:

Subscriber management for lists other than campus-wide administrative lists and Department majors’ lists when requested.

Business Procedures
LISTSERV Policy, How it works, and LISTSERV Owner's Basic List Management Instructions can be found at http://www.fredonia.edu/its/servicecenter/Listserv/.
Change Procedures
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name: Create and/or delete lists

Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Faculty, Staff and Associates

Service Users

Secondary

Fred Ullman

Fred Ullman

Faculty, Staff and Associates

Service Users

Tertiary





Function 2

Name: Creation and maintain campus-wide lists

Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Cabinet

Service Users

Secondary

Fred Ullman

Fred Ullman

Cabinet

Service Users

Tertiary





Function 3

Name: Create and maintain department major’s list

Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Fred Ullman

Department chairs

Service Users

Secondary

Fred Ullman

Fred Ullman

Department chairs

Service Users

Tertiary





Date Last Modified

Oct 19, 2018

Status
Active

Short URL to this page: https://answers.fredonia.edu/x/lQG1