Contents


Service

Programming/Technical/Banner Support

Service Manager
Kevin Lane
Department
Enterprise Information Services
Contact
102 Maytum, 673-4894, Kevin.Lane@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Information Services provides programming, technical and Banner support for various institutional departments.
Service Users
  • Admissions

  • Alumni/Advancement

  • Campus Life

  • College of Education

  • Finance

  • Financial Aid

  • Health Center

  • Housing

  • Institutional Research

  • Registrar/Advising

  • Student Accounts

User Services
Programming support provides users The report writing functions will give the campus community quick access to institutional data from various sources.
Business Services
  • Targeted Messages

  • Surveys

  • Banner processes

  • Popsel support

Technical Services
  • Fredonia-ize programs after upgrades

  • Account loads and security schemas

Requirements

Rates / Cost of Use
The regular use of this service does not require a fee.
Getting Started

All requests for reporting needs are completed using FredQuest:
https://fredquest.fredonia.edu/

Availability

Support is available Monday-Friday 8:00 a.m. - 4:30 p.m.

Getting Help

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within 1 business day for new requests and changes.

Business Procedures
Documentation for this service is stored within the systems share on fredshare.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO.
Assigned Primary Support
Kevin Lane, Teresa Dodge, Charles Reed
Assigned Secondary Support
Kevin Lane, Teresa Dodge, Charles Reed
RACI Chart

Function 1

Name:  Admissions

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Teresa Dodge

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 2

Name:  Alumni/Advancement

Description: Provide programmer support (gift giving, scholarships)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 3

Name:  Campus Life

Description: Provide programmer Support (Commencement)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 4

Name:  College of Education

Description:  Provide programmer support (NYSTCE, PEU Survey)

Level

Responsible

Accountable

Consulted

Informed

Primary

Charles Reed

Kevin Lane



Secondary

Kevin Lane

CIO



Tertiary


Provost



Function 5

Name: Finance

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 6

Name: Financial Aid

Description: Provide programmer support (Financial Aid Processing, surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Charles Reed

Kevin Lane



Secondary

Kevin Lane

CIO



Tertiary


Provost



Function 7

Name: Health Center

Description: Provide programmer support (surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 8

Name: Housing

Description: Provide programmer support

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 9

Name: Institutional Research

Description: Provide programmer support (Retention data)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 10

Name: Registrar/Advising

Description: Provide programmer support ( SIRIS, Degree Works, surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary


CIO



Tertiary


Provost



Function 11

Name: Student Accounts

Description: Provide Student Accounts Programmer Support (TRA, Scholarships. Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary

Charles Reed

CIO



Tertiary


Provost



Date Last Modified

Jun 26, 2019


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