Contents


Service

Residence Life Multi-media Equipment Reservation & Checkout

Service Manager
Ben Hartung, Manager of Residential Technology and Security Systems
Department

Contact
McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
The Residence Life Multi-media Equipment Equipment Reservation & Checkout services utilizes the ITS Service Center Connect2 system to allow departmental professional staff to reserve and checkout select multi-media equipment.
Service Users
  • Residence Hall Directors

  • Residence Life Administrative Staff

User Services
  • Available Equipment: portable screens, speakers, and digital projects.

  • Connect2 :

  1. Sign onto the Fredonia checkout web page using your eServices username and password.

  2. Choose the create booking tab located at the top of the screen, then select what wizard you would like to checkout from.

  3. Select the item or items you would like to check out. Hit next.

  4. Next, select the time you want to check out these items by filling it out. Hit update. Make sure the time you put in is correct. Hit next.

  5. Agree to the terms and conditions of the check out. Hit next again and finally confirm your booking by selecting submit.

  6. You can print out your receipt, and you will receive an automated email stating your booking has been created.



  1. If you have made a reservation, you will need to pick up your equipment at the reservation time.

  2. If you don't know how to reserve equipment please check out our how to reserve equipment video.

  3. Be sure to bring your Fred card and show it to the equipment room employee.

  4. They will pull up your reservation, get your equipment, and hand you a receipt. You are all set!

  5. Be sure to return the equipment at the time specified in the reservation so others may check it out.

Business Services
Multi-media equipment reservation & check out
Technical Services
  • Procurement & Property Control

  • Installation, setup, configuration and maintenance

  • Weekly inventory and testing

Requirements

The requirements for using this service included the following:

  • eServices account

  • current Residence Life professional staff

Rates / Cost of Use
The cost of the service covered by the Housing Fees.
Getting Started

FredQuest - ITS Incident Management System

Availability

Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

Getting Help

By email: resnet@fredonia.edu

By phone: (716) 673-3668

In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes
  • Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures
google share, fredshare
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team.
Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Residence Life Multi-media Equipment Sign-out

Description: see above

LevelResponsibleAccountableConsultedInformed 

Primary

Mark Mackey

Ben Hartung

ITS Service Center

Residence Life Professional Staff

Secondary

Ben Hartung

CIO

ITS Service Center

Residence Life Professional Staff

Tertiary





Date Last Modified

Nov 28, 2017


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