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Contents


Service

JAMF Casper (Casper)

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Apple Device Management
Service Users
Faculty and Staff
User Services
For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely.
Business Services
ITS Service Center personnel may use this service.
Technical Services


Requirements

Rates / Cost of Use
There is no cost for the faculty and staff to use this service.
Getting Started


Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes


Business Procedures

Change Procedures

Assigned Primary Support
Alex Moon
Assigned Secondary Support
TBD
RACI Chart

Name: Updates and Installs

Description: Creating and Deploying updates and installs to the public.

LevelResponsibleAccountableConsultedInformed 
PrimaryAlex Moon

T. John McCune

ITS Service CenterUsers
Secondary

Steve Rieks



Tertiary




Name: iPad Management

Description: Properly group iPads and deploy applications as requested.

LevelResponsibleAccountableConsultedInformed 
PrimaryEd Blue

T. John McCune

ITS Service CenterUsers
SecondaryTylor Cardone

Steve Rieks



Tertiary

Alex Moon

Matt Wilson




Date Last Modified

Nov 30, 2017


Short URL to this page: https://answers.fredonia.edu/x/moHr