Blackboard Collaborate Ultra
|T. John McCune|
|Technology Support Services|
|Collaborate Administrator, Christopher Taverna, email@example.com, x3413|
|AVP/CIO - Stephen Rieks|
|Real-time video conferencing through LMS or as standalone instance|
|Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted.|
|Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session.|
|Fredonia Employees can request licensed accounts.|
- Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
|An account is required to create sessions.|
Rates / Cost of Use
|No charge back to the user.|
Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator.
This is service is available 24 hours a day, seven days a week.
Requests are handled by the next business day.
Not included is session scheduling and/or moderating.
|Business procedures are documented on internal Answers page(s).|
|Request for change should be handled through the ticketing system.|
Assigned Primary Support
Assigned Secondary Support
|ITS Service Center|
Date Last Modified