Service

Blackboard Collaborate Ultra

Service Manager
T. John McCune
Department
Technology Support Services
Contact
Collaborate Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413
Service Owner
AVP/CIO - Stephen Rieks
Description
Real-time video conferencing through LMS or as standalone instance
Service Users
Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted.
User Services
Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session.
Business Services
Fredonia Employees can request licensed accounts.
Technical Services
  • Account Creation
  • Development of training and knowledge base materials
  • Providing support to faculty, staff, and students
  • Implementation of training programs
Requirements
An account is required to create sessions.
Rates / Cost of Use
No charge back to the user.
Getting Started

Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator.

Availability

This is service is available 24 hours a day, seven days a week.

Getting Help

https://answers.fredonia.edu/x/YQCP

SLA Notes

Requests are handled by the next business day.

Not included is session scheduling and/or moderating.

Business Procedures
Business procedures are documented on internal Answers page(s).
Change Procedures
Request for change should be handled through the ticketing system.
Assigned Primary Support
Christopher Taverna
Assigned Secondary Support
TBD
RACI Chart


LevelResponsibleAccountableConsultedInformed 
PrimaryChristopher Taverna

Service Manager


ITS Service Center
Secondary

CIO



Tertiary

President




Date Last Modified




Status
Active




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