|Enterprise Infrastructure Services|
|AVP/CIO - Stephen Rieks|
|Apple Device Management|
|Faculty and Staff|
|For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely.|
|ITS Staff may use this service.|
JAMF provides a management solution to ensure that apple computers and devices are patched and secure, while also being able to deploy software and configurations.
|In order to receive updates, apple computers and devices must be university owned and connected to the Internet.|
Rates / Cost of Use
|There is no cost for the faculty and staff to use this service.|
ITS staff who need access can contact Enterprise Infrastructure Services.
Email - Tracker@fredonia.edu
Phone – (716) 673-3340
Ticket Submission – https://tracker.fredonia.edu
Walk In – E226 Thompson Hall
This service is aligned with the ITS SLA.
|ITS will deploy updates to all university owned Apple computers and devices with business procedures documented in Answers.|
|Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership and approved by the CIO and Cabinet.|
Assigned Primary Support
Assigned Secondary Support
Name: Updates and Installs
Description: Creating and Deploying updates and installs to the public.
|ITS Service Center||Users|
Name: iPad Management
Description: Properly group iPads and deploy applications as requested.
Date Last Modified