The Client Remediation Service provides support for network computing devices that have been quarantined based on a known vulnerability for network security purposes. It improves the performance of the campus security program by mitigating risks for the university overall security posture and for individuals utilizing the campus network services.
Faculty, Staff, Students & Guests utilizing campus network services
Client Quarantine Support: respond to daily FireEye IDS reports by quarantining infected hosts with callback threats and notify end users to schedule remediation.
Client Remediation Support: utilize current anti-malware and anti-virus tools to remediate infected hosts.
End User Education: provide end user education for remediated device owners.
Policy Enforcement: provide policy enforcement via the quarantine process in accordance with university, state and federal policies and applicable laws.
Identity Service Engine Support: manage listing of quarantined hosts.
Anti-Malware & Anti-virus Application Support:install, configure and operate current applications to successfully remediate infected hosts.
The requirements for using this service included the following:
● Current university network user
Rates / Cost of Use
The cost of the service is split between university division based on the field device utilization
percentage (e.g. residential vs. academic) and covered by the Student Tech Fee and Housing Fees.
Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.
Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
google share, Fredshare
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet.