- Created by Matthew Anthony Titone, last modified by Janet E Mayer on Oct 19, 2018
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Contact the ITS Service Center:
Tracker
ITS.ServiceCenter@fredonia.edu
(716) 673-3407
W203 Thompson Hall
https://www.fredonia.edu/its/service-center
Contents
Service | Enterprise Password Manager Administration | ||||||||||||||||||||
Service Manager | Benjamin Hartung | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | Maytum 117, (716) 673-4725, hartung@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | The Information Technology Services department offers 1Password Teams as an enterprise password management solution to University employees for the secure storage of their professional usernames and passwords. Each 1Password Teams user will be issued a personal password vault and maybe issued a team vault for securely sharing passwords. NOTE: Departments will be responsible for the annual subscription fee for each account requested and the accounts are only to be used for official University business. | ||||||||||||||||||||
Service Users | University employees | ||||||||||||||||||||
User Services |
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Business Services | All University departments may request this service. | ||||||||||||||||||||
Technical Services |
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Requirements |
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Rates / Cost of Use | Annual fees will vary from year to year and will be the responsibility of each department. | ||||||||||||||||||||
Getting Started |
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Availability | 24/7/365 | ||||||||||||||||||||
Getting Help | All requests for assistance are completed using FredQuest: | ||||||||||||||||||||
SLA Notes | Typically the turnaround for End User and Vault Manager support tickets is next business day. | ||||||||||||||||||||
Business Procedures |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart |
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Date Last Modified | Oct 19, 2018 | ||||||||||||||||||||
Status | Active |
Short URL to this page: https://answers.fredonia.edu/x/doHr