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Tracker
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Contents
Summary of all Service Catalog Entries
| Title | Department | Service Manager | Assigned Primary Support | Assigned Secondary Support | Status | Date Last Modified |
|---|---|---|---|---|---|---|
| Academic Event Recordings SC (Retired Service) | ITS Service Center (After 1/2/18, Marketing Communications) | T. John McCune | Andrea Wasiura | NA | Retired | Jun 26, 2019 |
| Active Directory SC | Enterprise Infrastructure Services | Kevin Bom | Active | Jun 26, 2019 | ||
| Activity Insight Digital Measures (Digital Measures) SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Jun 26, 2019 |
| Adirondack (login issues) SC | Enterprise Infrastructure Services | Kevin Bom | Idalia Torres | Scott Grien | Active | Jun 26, 2019 |
| Adirondack SC | Enterprise Data Services | Kevin Lane | Kevin Lane | TBD | Active | Oct 17, 2018 |
| Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC | Enterprise Infrastructure Services | Kevin Bom | Kevin Bom | Active | Aug 04, 2020 | |
| Albany Print Queue Management Service SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Active | Oct 17, 2018 | |
| Answers (Confluence) SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Oct 19, 2020 |
| APC Systems SC | Network Design and Development | Joe Baxter | Active | Jun 26, 2019 | ||
| Application Development SC | Enterprise Reporting and Development | Michael Gerholdt | Active | Jun 26, 2019 | ||
| Application Express SC | Enterprise Information Services | Kevin Lane | Chuck Reed | Teresa Dodge | Active | Jun 26, 2019 |
| Authentication Services SC | Enterprise Infrastructure Services | Idalia Torres | Active | Oct 17, 2018 | ||
| Banner Student Information System (SIS) Service SC | Enterprise Data Services | Kevin Lane | Richard Bartkowiak | Kevin Lane | Active | Oct 17, 2018 |
| Blackboard Collaborate Ultra SC | Technology Support Services | T. John McCune | Christopher Taverna | TBD | Active | Jun 26, 2019 |
| BMC Footprints (FredQuest) SC | ITS Service Center | T. John McCune | Tylor Cardone | T. John McCune | Retired | Oct 16, 2018 |
| Cable Television in Academic & Administrative Buildings SC | ITS Service Center | T. John McCune | Greg Snow | Retired | Sep 28, 2020 | |
| Campus Access Control Services SC | Residential Technology and Security Systems | Ben Hartung | Active | Jun 26, 2019 | ||
| Campus Access Control Systems Administration SC | Residential Technology and Security Systems | Ben Hartung | Active | Jun 26, 2019 | ||
| Change of Status (COS) SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | Oct 17, 2018 |
| Cisco Prime Enterprise (Prime) SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | Oct 17, 2018 |
| Client Remediation Service SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Alex Moon Dave Torres Matt Wilson Nick Nowakowski | Active | Aug 04, 2020 |
| Compromised Account Management SC | Information Security Office | Information Security Officer | Active | Oct 19, 2018 | ||
| Desktop Software Patching SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Scott Grien | Active | Mar 05, 2019 | |
| Digital Signage for Academic & Administrative Buildings SC | ITS Service Center | T. John McCune | Andrea Wasiura | NA | Retired | Jun 26, 2019 |
| Duo Security Multi-factor Authentication (MFA) SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| Efficient IP SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | Oct 19, 2018 |
| Email Gateway Administration SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| EMS - Administration SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | Oct 19, 2018 |
| Ensemble Video SC | ITS Service Center | T. John McCune | Andrea Wasiura | Chris Taverna | Retired | Oct 19, 2018 |
| Enterprise Password Manager Administration SC | Benjamin Hartung | Active | Oct 19, 2018 | |||
| eServices Provisioning SC | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | Oct 19, 2018 | |||
| Event Support SC | ITS Service Center | T. John McCune | Matt Sullivan | Active | Aug 04, 2020 | |
| File and Device Encryption SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Status | Mar 05, 2019 | |
| Fredonia Radio Systems Technical Services SC | ITS Service Center | T. John McCune | Greg Snow | Active | Sep 28, 2020 | |
| Google Apps for Education SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Active | Oct 19, 2018 | ||
| Graphic Services for Instructional Materials SC | ITS Service Center | T. John McCune | Charlotte Morse | NA | Retired | Jun 26, 2019 |
| IIS Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | Oct 19, 2018 | ||
| Integration SC | Enterprise Information Services | Kevin Lane | Kevin Lane | Active | Jun 26, 2019 | |
| Internet Service Connectivity Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Active | Jan 23, 2019 | |||
| Interview Exchange SC | Human Resources | Leah Betts (x3434) | Caldie Proper (x3434) | Active | Oct 19, 2018 | |
| ITS Service Center Equipment Checkout SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Active | Aug 04, 2020 | |
| JAMF Casper (Casper) SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | TBD | Active | Mar 05, 2019 |
| Lansweeper SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | Active | Oct 19, 2018 |
| L-Soft LISTSERV® SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Retired | Jul 01, 2020 | ||
| Lynda.com (usage and training) SC | Professional Development Center | Sandra Lewis (0144) ??? | TBD | Active | Oct 19, 2018 | |
| Lynda (authentication) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Idalia Torres | TBD | Active | Oct 19, 2018 |
| Maintimizer SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz+ Kevin Cloos | Active | Oct 19, 2018 |
| Microsoft Licensing SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Mar 05, 2019 | |||
| Microsoft Systems Center Configuration Manager (SCCM) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Luke Fountaine | Scott Grien | Mar 05, 2019 | |
| Network Access: Non-NYS Owned Hosts SC | Network Design and Development | Joe Baxter | Nov 22, 2017 | |||
| Office 365 Password Resets SC | ITS Service Center | T. John McCune | Tylor Cardone | Denise Maze Ed Blue T. John McCune | Nov 22, 2017 | |
| OnBase Enterprise Document Management System SC | Enterprise Information Services | Kevin Lane | Chuck Reed/ Teresa Dodge | Chuck Reed/ Teresa Dodge | Jun 26, 2019 | |
| OnCourse SC | Enterprise Information Services | Kevin Lane | Teresa Dodge | Justin Jakubowicz | Jun 26, 2019 | |
| Panopto SC | ITS Service Center | T. John McCune | Andrea Wasiura | TBD | Nov 30, 2017 | |
| PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | Mar 05, 2019 | ||
| PEG Access Cable Television Programming SC | ITS Service Center | T. John McCune | Andrea Wasiura | Sep 28, 2020 | ||
| Personal Computing Device Repair SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Printer Support SC | ITS Service Center | T. John McCune | Tylor Cardone | Alex Moon Dave Torres Luke Fountaine Matt Wilson Nick Nowakowski | Nov 22, 2017 | |
| Programming/Technical/Banner Support SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | Jun 26, 2019 | |
| Reed Library Printer Service SC | ITS Service Center | T. John McCune | Nick Nowakowski | Luke Fountaine | Nov 30, 2017 | |
| Report Writing SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | Jun 26, 2019 | |
| Residence Life and University Police University Owned Computing Hardware Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life and University Police University Owned Computing Software Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life and University Police University Owned Printer Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life Digital Signage SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life Multi-media Equipment Reservation & Checkout SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life Smart Classrooms SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Residence Life Webforms SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Routine Processing (Scheduled RunJob) SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Gary Vandevelde | Nov 27, 2017 | |
| Secure FTP Software - VanDyke SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Nov 22, 2017 | |||
| Security Camera Management Systems Administration SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Server Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Nov 22, 2017 | |||
| Shared Disk Resources SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Nov 22, 2017 | |||
| Shared Storage (Fredshare) SC | Enterprise Infrastructure Services | Scott Grien, Idalia Torres | Nov 22, 2017 | |||
| Shavlik SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Fred Ullman | Nov 22, 2017 | |
| Smart Classrooms SC | ITS Service Center | T. John McCune | Doug Johnson Ed Blue Greg Snow | Doug Johnson Ed Blue Greg Snow | Nov 22, 2017 | |
| Sound Services Equipment Repair SC | ITS Service Center | T. John McCune | Greg Snow | NA | Nov 22, 2017 | |
| Splunk SC | Network Design and Development | Joe Baxter | David Torres | Joe Baxter | Nov 22, 2017 | |
| SQL Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Nov 30, 2017 | |||
| SQL Development SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Nov 30, 2017 | |||
| SSL Certificate Administration SC | Information Security Office | Benjamin Hartung | Nov 30, 2017 | |||
| SSL Certificate Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Nov 22, 2017 | |||
| Student Printing Service SC | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 28, 2017 | ||||
| Test Scoring (Scantron) Service SC | Enterprise Data Services | Kevin Lane | Gary Vandevelde | Kevin Lane | Nov 27, 2017 | |
| Third Party Authentication Services SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Nov 22, 2017 | |||
| Thompson Television Studio Support SC | ITS Service Center | T. John McCune | Doug Johnson | Andrea Wasiura | Nov 22, 2017 | |
| Time and Attendance SC | Payroll Services | Sue Cortez (x3775) | TBD | Oct 10, 2017 | ||
| Tracker (Jira Service Desk) SC | ITS Service Center | T. John McCune | Tylor Cardone | T. John McCune | Nov 30, 2017 | |
| Turning Technologies Student Response Systems SC | ITS Service Center | T. John McCune | Ed Blue | Doug Johnson | Nov 22, 2017 | |
| Turnitin SC | Online Learning | Lisa Melohusky | Lisa Melohusky | Nov 27, 2017 | ||
| Tutor Trac - Load Data For Courses and Students SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Nov 22, 2017 | |
| University Owned Computing Hardware Support SC | ITS Service Center | T. John McCune | Tylor Cardone | Alex Moon Dave Torres Luke Fountaine Matt Wilson Nick Nowakowski | Nov 22, 2017 | |
| University Owned Computing Software Support SC | ITS Service Center | T. John McCune | Tylor Cardone | Alex Moon Dave Torres Luke Fountaine Matt Wilson Nick Nowakowski | Nov 22, 2017 | |
| Veeam Backup SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | Nov 22, 2017 | |
| Video Conferencing SC | ITS Service Center | T. John McCune | Doug Johnson | Andrea Wasiura Ed Blue | Nov 22, 2017 | |
| VSphere - Create VM SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Scott Grien | Nov 22, 2017 | |
| Vulnerability Management Service SC | Information Security Office | Ben Hartung, Manager of Residential Technology and Security Systems | Nov 30, 2017 | |||
| Webforms SC | Marketing and Communications | Jonathan Woolson (x3323) | Jeff Woodard (x3323) | Oct 10, 2017 | ||
| WeComply SC | Human Resources | Leah Betts (x3434) | TBD | Oct 10, 2017 | ||
| WhatsupGold SC | Network Design and Development | Joe Baxter | JJ Nocek (0129) | Joe Baxter (0136) | Nov 22, 2017 | |
| Wi-Fi Wireless Service SC | Network Design and Development | Joe Baxter | Joseph Nocek | Joe Baxter | Nov 22, 2017 | |
| Wired and Fiber Optics Networking SC | Network Design and Development | Joe Baxter | Joe Baxter | Joseph Nocek | Nov 22, 2017 | |
| WNYF Television Support SC | ITS Service Center | T. John McCune | Andrea Wasiura | NA | Nov 22, 2017 | |
| Your Connection - Targeted Message SC | Enterprise Information Services | Kevin Lane | Kevin Lane | Jun 26, 2019 |
Short URL to this page: https://answers.fredonia.edu/x/jQC1