Contents


Service

Report Writing

Service Manager
Kevin Lane
Department
Enterprise Information Services
Contact
102 Maytum, 673-4894, Kevin.Lane@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description

Report writing provides functional areas with capabilities of creating reports that pertain to their area for better informed decisions. The types of report writing that we support are:

  • Argos

  • Cool Query

  • SQR

Service Users
  • Administrative Department

  • Staff

  • Faculty

  • FSA

User Services
The report writing functions will give the campus community quick access to institutional data from various sources.
Business Services
  • Ad hoc queries

  • Dashboards

Technical Services
  • Backups, upgrades and maintenance

  • New data block creation

  • Account loads and security schemas

Requirements

Functional areas may request the creation of new reports/data blocks and provide a list of user who will need access to the reports.

Rates / Cost of Use
The regular use of this service does not require a fee.
Getting Started

All requests for reporting needs are completed using FredQuest:
https://fredquest.fredonia.edu/

Availability

Support for report writing is available Monday-Friday 8:00 a.m. - 4:30 p.m.

Getting Help

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within 1 business day for new requests and changes.

What is not included:

  • List what is not included in the service

  • Informal support

Business Procedures
Documentation for this service is stored within the systems share on fredshare.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO.
Assigned Primary Support
Kevin Lane, Teresa Dodge, Charles Reed
Assigned Secondary Support
Kevin Lane, Teresa Dodge, Charles Reed
RACI Chart

Name:  Argos

Description: Argos is a reporting tool used to simplify data retrieval from our institutional databases.

Level

Responsible

Accountable

Consulted

Informed

Primary

Charles Reed

Kevin Lane

DBAEnd User

Secondary

Teresa Dodge

CIO


End User

Tertiary


Provost



Name:  Cool Query

Description: Cool Query is a home-grown reporting mechanism for a Banner Oracle database.

Level

Responsible

Accountable

Consulted

Informed

Primary


Kevin Lane

DBAEnd User

Secondary

Charles Reed

CIO


End User

Tertiary

Teresa Dodge

Provost



Name:  SQR

Description: Structured Query Reporter is a programming language designed for generating reports from a database management system.

Level

Responsible

Accountable

Consulted

Informed

Primary


Kevin Lane

DBAEnd User

Secondary

Charles Reed

CIO


End User

Tertiary

Teresa Dodge

Provost



Date Last Modified

Jun 26, 2019


Short URL to this page: https://answers.fredonia.edu/x/cQG1