The University Owned Computing Software Support service is the installation, configuration and troubleshooting of the university owned and operated computing software. This includes operating systems, Microsoft Office Professional Suite, Google Apps for Education covered under the SUNY-wide contract and various other business related software applications found on a standard workstation image.
Faculty, Staff, and Student Employees
Procurement & Property Control:Facilitating departmental requests for quotes, NYS contract procurement, property control tagging and inventory reconciliation.
Installation:installation, setup and testing of computing software.
Troubleshooting:in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.
University Owned Standard Software Listing
End User Documentation:development and management of web content policies and procedures.
Application Configuration & Testing: version control, provisioning and deprovisioning, patch management and testing.
License Management: life-cycle management of licensing for all application ensuring compliance, renewals and operability.
operate university owned computing software
current faculty, staff, or student with eServices account
Rates / Cost of Use
There are licensing, support staff and maintenance costs associated with this service which are covered by the student technology fee.