WhatsupGold SC

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Contact the ITS Service Center:

Tracker
ITS.ServiceCenter@fredonia.edu
(716) 673-3407
W203 Thompson Hall
https://www.fredonia.edu/its/service-center

Page Last Modified: Nov 22, 2017

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Contents

Service

WhatsupGold

Service Manager

Joe Baxter

Department

Network Design and Development

Contact

Service Owner

Joe Baxter (0136)

Description

System Monitoring and Alerting

Service Users

All IT and web team services, Energy management

User Services

Monitoring of systems and availability, energy management equipment, and various web and service monitoring with alarms and text messaging.

Business Services

Technical Services

Requirements

Rates / Cost of Use

Getting Started

Availability

Getting Help

SLA Notes

Business Procedures

Change Procedures

Assigned Primary Support

JJ Nocek (0129)

Assigned Secondary Support

Joe Baxter (0136)

RACI Chart

Level	Responsible	Accountable	Consulted	Informed
Primary		Service Manager
Secondary		CIO
Tertiary		President

Date Last Modified

Nov 22, 2017

Short URL to this page: https://answers.fredonia.edu/x/KgK1