Contents


Service

Your Connection - Targeted Message

Service Manager
Kevin Lane
Department
Enterprise Information Services
Contact
102 Maytum, 673-4894, Kevin.Lane@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
Targeted Message is a Banner Self-Service (Your Connection) add-on which allows directed messages to appear to users.
Service Users
  • Faculty
  • Staff
  • Administrators
  • Students
User Services

Users can request a Targeted Message to be displayed on Your Connection for a particular population for specified date range.

Business Services
All banner users.
Technical Services
  • Update tables
  • Write functions
Requirements
Valid Banner user.
Rates / Cost of Use
No charge back to the user.
Getting Started

To display a Targeted Message on Your Connection, a user should submit a ticket to the ticketing system.

Availability

This is service is available 24 hours a day, seven days a week.

Getting Help

Submit a ticket through the ticketing system.

SLA Notes

Requests are handled by the next business day.

Business Procedures
Documentation for this service is stored within the systems share on fredshare.
Change Procedures
Request for change should be handled through the ticketing system.
Assigned Primary Support
Kevin Lane
Assigned Secondary Support

RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryKevin Lane

Service Manager

User
Secondary

CIO

User
Tertiary

President



Date Last Modified

Jun 26, 2019


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