In an effort to meet Federal regulatory compliance requirements and provide additional security for your eServices account, all Faculty and Staff University employees and affiliates (e.g. campus community members) that have access to University regulated data are required to enroll in Duo Security. If you are required to enroll in Duo Security, your account will be either scheduled for enrollment or automatically enrolled after your account is provisioned.
- Wait until the scheduled date and time and you will receive an enrollment email from Duo Security around the scheduled time. You can start the enrollment process (outlined in the Getting Started with Two-Factor Authentication with Duo Security article) by following the unique link in that enrollment message.
NOTE: If you are going to be in class during the scheduled enrollment time, we recommend that you follow either option 2 or option 3 below.
Attend a training session before your scheduled enrollment date where your account
- will be provisioned into Duo and Visit the ITS Service Center located on the 2nd floor of Thompson Hall on the date of your scheduled enrollment or before where you will be guided through the enrollment process. Please bring the device that you will enroll for second factor authentication (e.g. smartphone). If you are enrolling a smartphone or a tablet, please download the Duo Mobile app ahead of time to speed the enrollment process and to avoid issues with network connectivity.
NOTE: If you are only enrolling a landline phone then you will need to perform the enrollment over the phone with the ITS Service Center. You are not required to use any personal devices (e.g. smartphones) and you can be issued a hardware token at no initial cost cost to University employees (Faculty/Staff: one-time only) at the training session or by visiting the ITS Service Center after your account has been enrolled into Duo Security.
If you want to start using Duo before your scheduled enrollment date and can NOT attend a training session, you will need to submit a Tracker ticket at tracker.fredonia.edu and request that your account be provisioned into Duo Security ahead of the scheduled time. You will receive an email message when the account has been provisioned with a link to start the enrollment processUniversity affiliates (non-state employees) need to purchase their own hardware tokens if they wish to use them.
NOTE: For all options above, if you are not logged to your email when the account is provisioned, you will be prompted to start the enrollment process the first time you try to logon to any of the Duo Security protected services listed in the Getting Started with Two-Factor Authentication with Duo Security article. Make sure that you have available (and have access to) a second factor device to enroll during the process.