Contents


Service

Digital Signage for Academic & Administrative Buildings

Service Manager
T. John McCune
Department
ITS Service Center 
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
AVP/CIO - Stephen Rieks
Description
The Digital Signage service includes the installation, configuration and maintenance of the digital signage utilized throughout the Academic & Administrative Buildings. The digital signs are programmed to display the university event management system daily calendar, weather and emergency notifications.
Service Users
Faculty, Staff, and Students
User Services
Event Management System Daily Calendar Viewing
Business Services
NA
Technical Services
  • Procurement & Property Control

  • Installation, setup, configuration and maintenance

  • Monthly inventory and testing to ensure digital signs are on appropriate channel by default.

Requirements
Funding is required from the Campus Life office to fund the system player and televisions and mounts to display the digital signage.
Rates / Cost of Use
The cost to support the service is funded by the Campus Life office.
Getting Started
Availability
  • Semester Hours

    • Sunday, 12pm – 10am

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

    • Saturday, 12pm- 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

Business Procedures
NA
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support
Andrea Wasiura
Assigned Secondary Support
NA
RACI Chart

Name:

Description: See above

Level

Responsible

Accountable

Consulted

Informed

Primary

Andrea Wasiura

T. John McCune

Campus Life Office

Users

Secondary





Tertiary





Date Last Modified

Jun 26, 2019

Status
Retired

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