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  • Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC

Need more help?

See the Quick Start Digital Tools for Students page

Contact the ITS Service Center:

Tracker
ITS.ServiceCenter@fredonia.edu
(716) 673-3407
W203 Thompson Hall
https://www.fredonia.edu/its/service-center

Contents


Service

Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

Service Manager
Kevin Bom
Department
Enterprise Infrastructure Services
Contact

W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu

Service Owner
Interim CIO - Ben Hartung
Description
The Adobe Creative Cloud is a collection of software that is licensed through an agreement between SUNY and Adobe to provide licensing for the Adobe Creative Cloud  or Adobe Acrobat DC for university owned computers. Once a license has been assigned, the licensed individual can install one additional copy on a personal computer by logging into Adobe.com.
Service Users
Teaching Faculty & Staff
User Services
The current agreement with Adobe provides licensing for Adobe Acrobat DC (Acrobat Pro) to half of the campus faculty and staff and Creative Cloud (which includes Acrobat DC) for the remaining half.  The software includes access to the Adobe collection of desktop apps that can be used for productivity and creative work. A full listing of the desktop apps that are available can be found on the Adobe website at http://www.adobe.com/creativecloud/catalog/desktop.html.
Business Services

SUNY Fredonia Faculty and Staff  can request for this service through the ITS Service Center.

Technical Services

Once a request has been received, ITS will add to the License group and deploy the software to the requestor's campus computer.

Requirements

In order to participate in the agreement, faculty and staff must have a university assigned computer that meets the minimum system requirements for the Adobe Creative Cloud.  

Current minimum system requirements are available at https://helpx.adobe.com/creative-cloud/system-requirements.html.
Rates / Cost of Use
This is a campus wide agreement and as such there is no charge to the requesting department.
Getting Started
Availability
  • Semester Hours

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

Getting Help
SLA Notes

Users with workstation issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

Adobe software cannot be installed on computers not owned by the university.

Business Procedures
NA
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet
Assigned Primary Support
Kevin Bom
Assigned Secondary Support

RACI Chart

Name: Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

Description: see above

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Bom

Ben Hartung

ITS Leadership

Users

Secondary





Tertiary





Date Last Modified

Nov 03, 2021

Status
Active

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